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Full Time Branch Associate II

2 months ago

Austin, United States Greater Texas Credit Union Full time

70 year old organization looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious inquiries only, please.

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, youll fall in love with us. -Greater Texas

What we're looking for in a Branch Associate II:

  • Someone who demonstrates peer leadership skills and thrives in a collaborative team environment.
  • Commitment to delivering top-tier customer service and building strong relationships with members.
  • Excellent communication skills and active listening abilities to understand and meet member needs effectively.

What's in it for you as a Branch Associate II:

  • Training and ongoing coaching to learn and develop highly desired skills.
  • A place where you can help members and teammates in meaningful ways.
  • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume
  • All the coffee your heart desires and halfway decent potlucks.

The Basics of a Branch Associate II:

  • Weekly schedules will be set between the hours of Monday thru Friday 8:30 am to 5:15 pm.
  • Rotating Saturdays from 8:30 am to 1:30 pm.

What you'll do as a Branch Associate II:

  • Assist in training new team members, provide overrides as needed, vault management as needed, handle complex member issues, and participate in business development events.
  • Create a Top-Tier experience for members in branch, drive thru and over the phone.
  • Educate and engage new members on financial products and services using a needs-based approach.
  • Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, for both consumer and business members.
  • Process all routine member transactions including payments, deposits, withdrawals, transfers, cash advances, stop payments, money orders, check orders, stamps, cashiers checks, gift cards, safe deposit box access, savings bonds.
  • Handle member account maintenance including debit card maintenance, address changes, adding joint members, closing accounts, etc.
  • Problem solve member issues through various communication channels including in-branch, phone, email, etc.
  • Participate in volunteer events.
  • Process opening and end-of-day procedures for branch.
  • Listen to cues from members for additional product needs & make referrals to product experts (Financial Consultants and Loan Officers).
  • Assist in maintaining a Top-Tier branch appearance.
  • Adhere to established security protocols to ensure a safe environment is maintained.

Must Haves as a Branch Associate II:

  • Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
  • 1 year + experience in a Member Services or equivalent role.
  • HS Diploma/GED

Nice to Haves as a Branch Associate II:

  • Bilingual in Spanish and English

All your information will be kept confidential according to EEO guidelines.

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