Product Manager, Service System Maintenance

5 days ago

Gainesville, United States Philips Full time

Job Title Product Manager, Service System Maintenance

Job Description

Product Manager, Service System Maintenance As our Hospital Patient Monitoring (HPM) Service Product Manager for System Maintenance, you will be critical in driving how system maintenance services, such as corrective maintenance, device spare management, device warranty, parts replacement, and preventative maintenance, including software upgrades/updates are offered to our customers. You will ensure that customers realize the value of our system maintenance product in clinical and technical use cases to create better outcomes. This role works closely with the Maintenance offer lead and system product managers, as well as regional marketing and service delivery roles. Focused on maintaining patient monitoring system software and hardware for customers and crafting the go-to-market strategy for system maintenance as part of a technology release or as a One Maintenance Offer Subscription to customers.

Your role ensures: Understanding Customer Needs: Just like in product management for physical goods, service product managers must deeply understand customer needs, preferences, consumption experience, and pain points. This involves gathering feedback, conducting market research, and analyzing data to identify opportunities for new services or improvements to existing ones. Service Design and Development: Work closely with cross-functional teams, including designers, engineers, marketers, and operations specialists, to conceptualize, design, and develop new services. This includes defining the service features, user experience, pricing strategy, and delivery channels. Lifecycle Management: Oversee the entire lifecycle of a service, from ideation to retirement, including sustaining. Continuously monitor performance metrics, gather customer feedback, and iterate on the service to ensure it remains competitive and aligned with customer needs. Go-to-Market Strategy: Responsible for developing go-to-market strategies to launch new services successfully. This involves coordinating with marketing, sales, and customer support teams to create messaging, positioning, and promotional campaigns that effectively communicate the service's value proposition to target customers. Revenue Optimization: Tasked with maximizing the revenue generated from services. This may involve pricing optimization, upselling and cross-selling strategies, bundling services with complementary offerings, and identifying monetization opportunities. Customer Success and Satisfaction: Ensuring customer satisfaction and success is crucial for service product managers. Monitor customer satisfaction metrics, address customer complaints and concerns, and proactively identify ways to enhance the overall customer experience. Risk Management and Compliance: Consider regulatory requirements, legal considerations, and potential risks associated with the service managed. Work closely with legal and compliance teams to ensure services comply with relevant laws and regulations.

You're the right fit if: You’ve acquired 7+ years of experience in a product management role, focusing on product management of a Service and Software; practical experience and knowledge with lean startup, service field delivery role, product development, and patient monitoring system; experience with technical and clinical patient monitoring system delivery or maintenance in healthcare environments; experience with attribute-based product structure for definition and management is an advantage.

Your skills include:

Agile Product Development processes (PDLM, PDLM-S, PSSGP, other) Business model innovation experience or management of recurring revenue (consumption/subscription) type products Ability to lead through influence and to work effectively with other leaders Ability to collaborate effectively with global teams located around the world Strong ability to creatively problem-solve and possess the ability to work independently and high level of self-initiative Intellectual versatility, breaking down complexities, and willingness to continuously learn Excellent communication and presentation skills Understanding of business to technology mapping

You have a Bachelor’s degree in Business Management/Marketing, health science, and working experience in field service, maintenance deployment, or a related discipline. You must be able to successfully perform the following minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position. Your experience includes different system maintenance management tools and systems (preferably Service Max, ServiceNow, and PSA systems); Experience and understanding of IT technologies; Experience in service or product ownership and management, service delivery, process management, project planning, and execution as well as a high degree of services process acumen and capability development, deployment, and management at a central level and across markets.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits

will not

be provided for this position. For this position, you must reside in

or

within commuting distance to one of the locations listed.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

#J-18808-Ljbffr

  • Product Manager, Service System Maintenance

    4 weeks ago

    Gainesville, United States Philips Full time

    JOB DESCRIPTION Job Title Product Manager, Service System Maintenance Job Description Product Manager, Service System Maintenance As our Hospital Patient Monitoring (HPM) Service Product Manager for System Maintenance, you will be critical in driving how system maintenance services, such as corrective maintenance, device spare management, device...

  • Revenue Cycle System Analyst II

    4 weeks ago

    Gainesville, United States Northeast Georgia Health System Full time

    Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Revenue Cycle System Analyst II position is responsible for providing system-level support for various revenue cycle applications as...

  • Maintenance Manager

    4 weeks ago

    Gainesville, United States Shasta Beverages, Inc. Full time

    JOB OVERVIEW:The Maintenance Manager is responsible for the safe maintenance, repair, or replacement of plant equipment and systems, to ensure maximum production quantity and quality, while supporting the policies, goals and objectives of the company.ESSENTIAL DUTIES AND RESPONSIBILITIES:Supervise, train, and cross-train mechanics in all areas of the...

  • Revenue Cycle System Analyst II

    2 weeks ago

    Gainesville, United States Northeast Georgia Health System Inc Full time

    Job Category: Information Technology Work Shift/Schedule: 8 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Revenue Cycle System Analyst II position is responsible for providing system-level support for various revenue cycle applications as well as...

  • Service Engineer-Test Systems Division

    1 month ago

    Gainesville, Florida, United States ZF Group Full time

    Req ID 66080 | Gray Court, Gainesville, Northville, United States For more information regarding ZF's Test Systems, please visit our website: ZF Technology for Test Systems Overview: ZF Test Systems develops and produces test benches for on- and off-road mobility. The Test Systems Business Unit is a special machine building branch within the ZF group,...

  • Product Manager

    2 weeks ago

    Gainesville, Texas, United States CRH Full time

    Job ID: Exempt Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering...

  • Product Manager

    2 weeks ago

    Gainesville, Florida, United States CRH Full time

    Job ID: 497648Exempt Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for...

  • Product Manager

    1 month ago

    Gainesville, Florida, United States CRH Full time

    Job ID: 497648Exempt Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for...

  • Maintenance Supervisor

    4 weeks ago

    Gainesville, United States Pete and Gerry's Organics, LLC Full time

    **Overall Responsibility** **Key areas of Responsibility** - Lead, develop and coordinate activities of the maintenance team. - Develop and coordinate the preventative maintenance, downtime reporting and work order programs to maintain equipment in proper working condition. - Prioritize work orders and emergency repairs based on equipment criticality and...

  • Maintenance Manager

    4 weeks ago

    Gainesville, United States Fairstead Full time

    Job DescriptionJob DescriptionDescription:The Maintenance Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead’s property to ensure operational effectiveness. The Maintenance Manager oversees operational efficiency of all electrical equipment and...

  • Maintenance Supervisor

    2 weeks ago

    Gainesville, United States Pete & Gerry's Organics, LLC Full time

    Overall ResponsibilityThe maintenance supervisor an integral member of the Maintenance Department. The position combines the responsibility of hands-on maintenance with the supervision and leadership of a small maintenance team. This position involves the development and implementation of a preventative maintenance program, troubleshooting machinery, new...

  • Maintenance Supervisor

    3 weeks ago

    Gainesville, United States Pete & Gerry's Organics, LLC Full time

    Overall ResponsibilityThe maintenance supervisor an integral member of the Maintenance Department. The position combines the responsibility of hands-on maintenance with the supervision and leadership of a small maintenance team. This position involves the development and implementation of a preventative maintenance program, troubleshooting machinery, new...

  • Systems Analyst

    1 month ago

    Gainesville, United States Florida Credit Union Full time

    Job DetailsJob Location Fort Clarke - Gainesville, FL DescriptionSUMMARY: This position entails the monitoring and maintenance of Symitar systems, task automation, and internal software deployment into these systems. Additionally, the System Analyst may be required to assist with the facilitation of 3rd party systems. Further functions this position may be...

  • Engineering Maintenance Manager in Gainesville, TX

    2 weeks ago

    Gainesville, United States Orbia Full time

    At Dura-Line, an Orbia business, we create solutions that better connect people and information across the globe. We are the leading manufacturer and distributor of telecommunications conduit, cable-in-conduit and other high-density polyethylene (HDPE) and connectivity infrastructure solutions that serve telecommunications, transportation and network...

  • Maintenance Planner

    2 weeks ago

    Gainesville, Florida, United States Milliken & Company Full time

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with...

  • Maintenance Planner

    2 weeks ago

    Gainesville, United States Milliken Full time

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with...

  • EPIC Reporting

    4 weeks ago

    gainesville, United States TRC Talent Solutions Full time

    Job SummaryThe Manager - Reporting & Self Service manages a team of Data Analysts, Reporting Business Analysts and Integration Developers and is responsible for the design, development, and project management of business intelligence solutions, including reports, dashboards, and other data views, to meet the needs of customers for various data sources....

  • Maintenance Planner

    3 weeks ago

    Gainesville, United States Milliken & Company Full time

    Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow's breakthroughs today. Fromindustry-leading molecules to sustainable innovations, Milliken creates products thatenhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications...

  • EPIC Reporting

    4 weeks ago

    Gainesville, United States TRC Talent Solutions Full time

    Job SummaryThe Manager - Reporting & Self Service manages a team of Data Analysts, Reporting Business Analysts and Integration Developers and is responsible for the design, development, and project management of business intelligence solutions, including reports, dashboards, and other data views, to meet the needs of customers for various data sources....

  • EPIC Reporting

    4 weeks ago

    Gainesville, United States TRC Talent Solutions Full time

    Job Summary The Manager - Reporting & Self Service manages a team of Data Analysts, Reporting Business Analysts and Integration Developers and is responsible for the design, development, and project management of business intelligence solutions, including reports, dashboards, and other data views, to meet the needs of customers for various data sources....