Customer Service Representative
3 weeks ago
Job description
Looking for a detail oriented, friendly, energetic person to join our team We are a family owned & operated local business, based right here in Mt. Pleasant, SC.
Attention to detail, time management skills, and ability to multi-task are key to this position. Must also be customer service oriented, with strong oral and written communication skills.
Responsibilities include:
- Answering phones
- Taking detailed messages
- Booking appointments
- Responding to verbal inquiries
- Calling customers to confirm scheduled appointments
- Making follow-up calls
- Entering new customers and service orders into the computer
- Oversee & maintain fleet schedules throughout the day
- Handle any complaints or concerns
- Processing credit card payments
- Scan & upload forms
- Greeting customers and helping with rug pick-ups and drop offs.
Qualifications:
Excellent communication skills both written and verbal
Strong organizational skills & Detailed oriented
Ability to multitask and prioritize task effectively
Proficient in Microsoft Excel
Experience with scheduling software or tools for efficient schedule management
Onsite work only - Monday - Friday, 7:00am - 4:00pm with 1 hour lunch break
Benefits: Paid time off, Holiday Pay, Paid Urgent Care
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