Customer Service Representative

3 weeks ago


Mt Pleasant, United States Citrus Fresh Carpet & Rug Cleaning Services Full time

Job description

Looking for a detail oriented, friendly, energetic person to join our team We are a family owned & operated local business, based right here in Mt. Pleasant, SC.

Attention to detail, time management skills, and ability to multi-task are key to this position. Must also be customer service oriented, with strong oral and written communication skills.

Responsibilities include:

  • Answering phones
  • Taking detailed messages
  • Booking appointments
  • Responding to verbal inquiries
  • Calling customers to confirm scheduled appointments
  • Making follow-up calls
  • Entering new customers and service orders into the computer
  • Oversee & maintain fleet schedules throughout the day
  • Handle any complaints or concerns
  • Processing credit card payments
  • Scan & upload forms
  • Greeting customers and helping with rug pick-ups and drop offs.

Qualifications:

Excellent communication skills both written and verbal

Strong organizational skills & Detailed oriented

Ability to multitask and prioritize task effectively

Proficient in Microsoft Excel

Experience with scheduling software or tools for efficient schedule management

Onsite work only - Monday - Friday, 7:00am - 4:00pm with 1 hour lunch break

Benefits: Paid time off, Holiday Pay, Paid Urgent Care



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