Group Lead
2 weeks ago
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Responsibilities:
Handling a team of 20-25 associates
Responsible for Daily roster planning and productivity metrics measurement.
Responsible for day-to-day task assignments of the team and the project.
Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.
Ensuring ATM related incidents and downtime is minimized through complete ownership.
Ensuring team complies with the laid down processes, SOP, workflows, and telephony metrics.
Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally, when required, according to defined escalation paths.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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