Service Support Representative I

3 weeks ago

St Joseph, United States Altec Industries Full time

5 - Why Join Altec?

Altec’s primary products – Made in America – include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. Altec products are found across the U.S. and in over 100 countries around the world.

“Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.”

Why Altec?

  • Settle in with a Secure Essential Industry (supporting Utilities & Telecom)
  • Maintain a Career Focus, with growth & development encouraged within Altec
  • Competitive Compensation that rewards performance
  • Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation
  • Values that include Enjoyment of Work and Family

Role Summary

The Parts Setup Sales Support Rep is responsible for facilitating internal and external parts sales through the execution and management of the parts setup process. This position primarily works to support the Parts Sales and Service teams by executing quality and timely part setup requests.  Additionally, the position will also provide support in resolving complex requests by working effectively with internal stakeholder and external suppliers.

Parts Setup Sales Support

  • Conducts parts and purchasing research to support setup of part for sale
  • Completes required steps for new item creation in parts warehouses
  • Maintains Altec data related to part number maintenance
  • Effectively works with Purchasing team and external suppliers to assist in parts quoting
  • Applies the Altec pricing strategy to parts for sales externally and through Service
  • All other duties assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

­­­­­­­­­­­­­­­­­­­­­­­­­­ Education, Experience, and Skills Required

  • High School Diploma or GED required and
  • Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

  • Bachelor’s Degree and
  • One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
  • Hydraulic or mechanical background preferred
  • Must have demonstrated experience of providing high levels of customer support
  • Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
  • Demonstrated Problem Solving Skills
  • Strong attention to detail
  • Solid team player with a collaborative nature
  • Ability to multitask and handle multiple transactions
  • Ability to work effectively in a fast-paced environment
  • Excellent written and verbal communication

Other Position Specifications

  • Demonstrated record of responsibility
  • Extremely detail oriented
  • Customer Service Oriented
  • Motivated, goal oriented and persistent
  • Maintain Company confidentiality
  • Must handle stress and deadlines well
  • Participate in Continuous Improvement Initiatives
  • Travel 0-25%

Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.

Altec’s Values (alphabetical): Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Competitive pay which rewards performance

Comprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment Insurance

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect anddignity.

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