Customer/ Field Service Coordination Specialist

3 days ago

Bristol, United States Innio LLC Full time
Description

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today-and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Northeast-Western Energy Systems USA (NES WES), is a division of INNIO andprovides fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas,propane, syn gas and automated dual fuel systems.

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.

Role Description

The Work Preparator /Field Service Coordination Specialist is responsible for scheduling field service work, coordinating technicians for dispatch, and managing tooling to include shipments, calibration, rentals, audits, and invoices. Main focal point to attend customer activities at site. Work location is at our Bristol offices in PA.

Primary Responsibilities
  • Serve as the assistant and representative to the Regional Field Service Supervisor and Service Managers
  • Handle all direct and indirect customer contacts in a proactive and professional way
  • Identify parts and tools needed to prepare for service events within the region and order through appropriate vendors
  • Manage material and labor resources in a cost sensitive way
  • Trigger units' BOM updates after service event executions in a timely manner
  • Document all service events and triggered tasks within Oracle throughout the process
  • Provide support to Service Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
  • Issue Purchase Orders for 3rd party vendors
  • Create required technical and commercial documentation during operations
  • Ensure compliance with quality and EHS guidelines regarding internal and external resources
  • Ensure Field Service Technicians meet all process discipline and business standards
  • Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
  • Review service events to track any unplanned actions/work which must be added
  • Provide recommendations for improvement regarding operations initiatives
  • Work within the services team to achieve service key performance indicators
  • Perform other duties as assigned
Qualifications/Requirements
  • High school diploma or equivalent on mechanical or electrical.
  • 3+ years of technical business experience as well as a qualification in a technical field is required
  • 5+ years of experience working on site/plant supervision, and leading technicians
  • Multiple years of experience in preparing service events and supporting of technical supervisors/coordinators required
  • Strong skill working with Oracle ERP, Microsoft Office applications, technical databases desired
  • Able to effectively interact and clearly communicate with customers at operational and management level. Customer focus.
  • Troubleshooting skills with analytical mindset
  • Legal permit to work in the United States
  • Willingness to travel up to 30%
Desired Characteristics
  • Excellent technical specialist knowledge and customer service abilities
  • Ability to handle stress, stability working under pressure and resilience
  • Excellent English level, capable to maintain technical conversations and elaborate site reports and mails with clarity
  • Ability to work in structured manner, set priorities, and take initiative
  • Able to understand, implement and communicate technical procedures
  • Familiar with Jenbacher reciprocating gas engines
  • Experience in power generation applications
  • Strong analytical and problem-solving skills
  • Effective interpersonal and organizational skills
  • Good computer skills, office proficiency and logic controls software
  • Must have a valid driver's license and a clean driving record
  • Ability to meet and maintain insurability standards to drive a company vehicle


INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

  • Customer Service Coordinator

    7 days ago

    Bristol, New Hampshire, United States Dead River Company Full time

    Company Overview">At Dead River Company, we strive to deliver exceptional service and energy solutions to customers across Northern New England. Our commitment to integrity, caring, and excellence drives our success as a leading heating fuel distributor.Salary and BenefitsWe offer highly competitive compensation and industry-leading benefits, including paid...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.  With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 weeks ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Job DescriptionCategory : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more...

  • Customer Service Expert

    2 weeks ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support Learn more about the general tasks related to this opportunity below, as well as required skills.About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and...

  • Customer Service Expert

    1 week ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support -About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways. -With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Experience Specialist

    1 week ago

    Bristol, Tennessee, United States T-Mobile Full time

    We're seeking a Customer Experience Specialist to deliver outstanding service to our customers. As a Mobile Associate, you'll be responsible for helping customers navigate our store and finding the perfect solution for their needs. With a focus on sales and customer satisfaction, you'll work closely with colleagues to ensure every customer leaves...

  • Customer Service Representative

    1 week ago

    Bristol, Tennessee, United States Teleperformance USA Full time

    Opportunity OverviewWe are seeking a skilled Customer Service Representative to join our team at Teleperformance USA in Bristol, TN. As a key member of our customer experience team, you will be responsible for providing top-notch support to customers via phone, email, and instant messaging.About the RoleThis role is perfect for individuals who enjoy working...

  • Customer Service Expert

    4 weeks ago

    BRISTOL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    Bristol, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Expert

    2 months ago

    BRISTOL, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Field Service Technician Position

    7 days ago

    Bristol, Indiana, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Job OverviewWe are seeking a highly skilled and experienced Field Service Technician to join our team at Satellite Shelters, Inc. | Satellite Industries, Inc.About the RoleThis is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.The successful candidate...

  • Customer Order Fulfillment Specialist

    6 days ago

    Bristol, Connecticut, United States Walmart Full time

    About the Job: We are seeking a Customer Order Fulfillment Specialist to join our team at Walmart. In this role, you will be responsible for reviewing customer orders, selecting merchandise on the sales floor, and ensuring that customer orders are fulfilled accurately and efficiently.Key Responsibilities:Review customer orders and locate merchandise on the...

  • Customer Service Representative

    2 weeks ago

    Bristol, United States Advance Financial Full time

    Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service throughout the great state of Tennessee. To succeed in this role you will need to be a positive, motivated employee. Our stores are open 365 days a year, so employees must be available for a variety of shifts including...

  • Phlebotomist Specialist

    4 weeks ago

    Bristol, United States LabCorp Full time

    Are you seeking an opportunity that makes a difference? Are you passionate about leading teams/people? If your answer is "yes", then we invite you to become a Phlebotomy Supervisor with Labcorp.  As a Phlebotomy Supervisor you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our...

  • Customer Service Representative

    5 months ago

    Bristol, United States Superior Comfort Full time

    Overview: Mission: Join our team as a Customer Service Representative and become the face of Superior. In this role, you will be instrumental in ensuring our customers receive exceptional service and support. You will handle inquiries, resolve issues, and provide valuable assistance, ensuring customer satisfaction with our products and services. Your...

  • Phlebotomist Specialist

    4 weeks ago

    Bristol, United States Labcorp Full time

    Are you seeking an opportunity that makes a difference? Are you passionate about leading teams/people? If your answer is "yes", then we invite you to become a Phlebotomy Supervisor with Labcorp. As a Phlebotomy Supervisor you will lead a team of Phlebotomists and directly impact the Patient/Client experience. You will manage and oversee all aspects of our...

  • Highly Skilled Control Systems Specialist

    5 days ago

    Bristol, Connecticut, United States Arthur G Russell Co Full time

    About the RoleAs a highly skilled Control Systems Specialist at Arthur G Russell Co, you will have the opportunity to work on designing and implementing control systems for world-class quality industrial machinery. This position requires strong coordination skills and collaboration with Engineers, Project Managers, Customers, and Vendors.The ideal candidate...