Real Estate Servicing Specialist
2 months ago
Job Description
This is an on-site position.
This position will perform all escrow processing, investor servicing, and research to real estate secured loans with attention to detail and within service level agreements. This position will work directly with insurance and tax vendors, as well as Investor servicing representatives to resolve any exception errors and day-to-day processing.
The primary goal is to perform all necessary transactions to ensure accurate and timely disbursement of escrow funds, reporting of investor required information, and year-end reporting.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES
Perform all necessary transactions to ensure accurate and timely disbursement of escrow funds to all types of insurance companies, county real estate tax offices, government agencies, and others
Perform all necessary transactions to ensure accurate and timely reporting and remittance of funds to all Investors such as FHLMC, FNMA, GNMA, and FHLB, of the Credit Union Partners
Perform periodic review and annual review of all escrow activity for each account maintained by all Credit Union Partners in order to ensure accuracy on the annual Escrow Analysis Statement and 1098 interest statement
Complete all real estate loan servicing requests with attention to detail and with service level
Examples of requests to be performed include, but are not limited to; processing real estate loan payoffs, canceling private mortgage insurance, loan modifications, including balloon resets, and subordinations
Serve as a subject matter expert regarding all real estate loan servicing questions and initiatives
Respond to all inquiries by internal and external members of the Credit Union Partners
Serve as the primary resource for validation, error correction, and complete transactions to ensure a seamless and accurate completion of all department projects and initiatives
Ensure compliance with all State and Federal regulations as well as all Credit Union Partners' policies and procedures
Communicate with other departments to process general requests and reconcile any accounts associated with real estate servicing
Work in collaboration and partnership with other team members
All other duties as assigned
QUALIFICATIONS/ABILITIES
Bachelor’s Degree in Business, Finance, or a similar field, or equivalent work experience
Minimum 2 years of customer service experience
Minimum 2 years of experience in real estate servicing
Knowledge of Secondary Marketing and investor reporting
Familiar with the following:
Service Member Civil Relief Act
Homeowner’s Protection Act of 1998
Real Estate Settlement Procedures Act
Fair Credit Legislation
Private Mortgage Insurance
Proficient in Microsoft Office
Strong problem-solving ability
Strong communication skills, both verbal and written
Ability to prioritize workload based on mandatory requirements and member service level agreements
Strong analytical skills required with a high degree of accuracy
Ability to work flexible hours as needed
Ability to multitask in other areas of the unit
Positive attitude and team-oriented
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General office environment with low noise levels
BENEFITS
Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities
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