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Call Centre Representative

1 month ago

Livermore, United States JobRialto Full time
Job Description:
Overall Summary

Health Care Associates will provide customer service to all patients in the call centre.

Associates will answer calls, verify and update patient demographic information, screen for program eligibility, gather required information. Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines. Answer general questions and provide information. Conduct appointment reminder calls, appointment reschedules, and lab result appointments as assigned. Work flexible schedule to include evenings and weekends.

Essential Responsibilities

Verify and update patient demographics, screen for program eligibility, and gather required information.

Screen and schedule patient appointments based on medical need and established appointment scheduling guidelines.

Perform appointment reminder calls, appointment reschedules, and lab result appointments as assigned.

Answer general questions and provide information.

Work flexible schedule and overtime, as necessary.

Secondary Responsibilities

Attend workshops, training, and meetings as needed, and as requested.

Perform other duties as assigned by supervisor.

QUALIFICATIONS

Required education, experience, training

High School Diploma or equivalent

Minimum of three months medical office experience or similarly related experience in a customer service setting.

Proficient in Microsoft Office products including Excel, Word and Outlook

Bilingual - Spanish preferred (Not required)

Preferred education, experience, training

One-year medical office experience

Community or public health experience preferred

Medical practice management program

Critical Success Factors in this role include:

Ability to follow directions

Maintaining confidentiality and HIPAA compliance

Excellent customer service and client services philosophy in all interactions

Appreciation and respect for working with and serving a diverse population

Reading and writing in order to review records for accuracy.

Excellent problem-solving, organizational, and multi-tasking skills with attention to detail.

Proficiency in Microsoft Office and the internet.

Education: High School