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Center Manager

4 months ago

West Chester, United States European Wax Center Full time
Position Summary

The Center Manager position has full revenue and operational responsibility for a Artemis Wax Corp. owned European Wax Center. As a Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day.

This Team Member Must uphold the Artemis Wax Core Values:
  • We are Team Players
  • We Play to Win
  • We Bring the Energy
  • We are Committed
Responsibilities: Essential Job Functions

Field and People Leadership
  • Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets
  • Develop the GSA and Waxer Team to meet their full potential. Coach, mentor, evaluate and
  • lead performance. Role models and holds the team accountable to Artemis Wax standards and protocols at all times.
  • Identify, Recruit, and develop talent across all levels of the Center. Proactive partnerships with
  • beauty schools to drive Wax Specialist recruiting.
  • Train and role model the expected behaviors and processes put forward by European Wax Center
  • Effectively communicate and set direction with Center Team. Monitor performance, provide
  • recognition and feedback.
  • Manages and assists the team in ensuring a professional, clean, fully stocked and organized
  • Center that meets brand standards. This includes the lobby, public spaces, wax suites and restrooms.
Business Expectations and Rhythms
  • Deliver and manage the Centers performance across revenue and KPI's.
  • Review and assess Center KPI's daily. Coach appropriate behaviors and plan accordingly.
  • Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
  • Deep mastery and coaching of sales and scripts
  • Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
  • Lead and organize operations, center payroll, ordering and compliance.
Education / Experience / Qualifications
  • 2 years of related and applicable management experience in a sales driver role
  • Bachelor's Degree or applicable related experience
  • Full proficiency of Microsoft Office Suite
  • Demonstrated results oriented leadership
  • Self-motivated and process focused
  • Team Member Centric
  • Outstanding communication skills
  • Fun. You must have fun.
Work Environment
  • Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers and accept constructive feedback from direct supervisors.
  • Must be able to change activity frequently and cope with interruptions
  • Most work performed indoors. Temperature is moderate and controlled.
  • Must be able to stand or sit at a desk for up to hours per day. Standing, walking and sitting are
  • required. Length of time at these tasks varies from day to day.
  • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
  • Must be able to lift up to 50 lbs. occasionally
  • Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.