State Farm Customer Service Representative

2 weeks ago

Troy, United States State Farm Full time
Job DescriptionJob Description

*********Offering Higher Salary for people with State Farm Expereince**********

 

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Customer Service Representative Duties and Responsibilities

  • Listen, document, and help resolve conflicts with customers
  • Answer questions or handle complaints from customers
  • Field phone calls, emails, and chat requests
  • Provide information to customers about order status and product queries
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with the credit department to resolve disputed credit items

Customer Service Representative Requirements and Qualifications

  • High school diploma or equivalent
  • Customer service experience a plus
  • Experience with corporate phone systems or switchboard preferred
  • Flexible schedule
Company DescriptionState Farm is the industry leader in Auto and Home insurance State Farm has been in business for over 100 years Base salary based upon experience. Our office has been servicing the Milford and Warren community for over 15 years Flexible schedule/Great Work Environment/Paid Time Off/No Weekends/40 hour work week/Opportunity to Open your Own Business if interested/Opportunity to grow within our Company Group Health Insurance Fortune 35 Company Largest Auto and Home Insurance Company in North America Spanish Speaking is a plus but not required
Base Salary $40,000 plus bonusCompany DescriptionState Farm is the industry leader in Auto and Home insurance State Farm has been in business for over 100 years Base salary based upon experience. Our office has been servicing the Milford and Warren community for over 15 years Flexible schedule/Great Work Environment/Paid Time Off/No Weekends/40 hour work week/Opportunity to Open your Own Business if interested/Opportunity to grow within our Company Group Health Insurance Fortune 35 Company Largest Auto and Home Insurance Company in North America Spanish Speaking is a plus but not required\r
Base Salary $40,000 plus bonus

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