IT Desktop Engineer Level 2
4 weeks ago
The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 2 support for systems for Quench and remote users.
Specific Job Functions:
Investigates and resolves computer software and hardware problems.
Resolves usability issues on systems and equipment in a timely basis.
Tests new hardware/software products for use and compatibility with existing systems.
Updates and maintains work in ticket-based tracking system.
Creates and maintains desktop and laptop standards through testing and certification.
Debugs and configures remote and WIFI connectivity problems.
Installs, moves, or removes computer equipment as required for user physical moves.
Escalates and coordinates problems to internal or external resources when required.
Provides user training on system access and usage.
Creates internal documentation and end-user training materials.
Provides networking support for the office and warehouse environments.
Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
Local travel required for onsite support
Requirements:
Bachelor Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 3-5 years
Technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPNs, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
Technical Lead experience
Excellent customer service skills, including both written and oral communications
Ability to work quickly and professionally in a sometimes-stressful environment
Strong analysis, self-troubleshooting and problem-solving skills
Accountable for work completion/documentation/timeliness
High degree of confidentiality when working with data and user information
Strong Project Management skills a plus
Team-oriented
#LI-AG1
Qualifications
Behaviors
Required
Team Player
Team Player
:
Works well as a member of a group
Functional Expert
Functional Expert
:
Considered a thought leader on a subject
Detail Oriented
Detail Oriented
:
Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required
Ability to Make an Impact
Ability to Make an Impact
:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion
Goal Completion
:
Inspired to perform well by the completion of tasks
Education
Required
Bachelors or better in Computer Technology or related field.
Experience
Required
Technical Lead experience
Technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPNs, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
3-5 years:
3-5 years:
Desktop Engineering Support experience in a Corporate IT environment
#J-18808-Ljbffr
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