Senior Process Engineer

3 weeks ago

King of Prussia, United States Worldwide Insurance Services LLC Full time

Job Description

Job Description

We are actively seeking a Senior Process Engineer to join our Enterprise PMO team This position is pivotal in optimizing and refining enterprise-wide operational processes to enhance efficiency, quality, and overall business success as part of a dynamic transformation team. The ideal candidate will possess a strong background in both project management and process engineering, demonstrating the ability to seamlessly integrate these skill sets for the benefit of the organization. The Senior Process Engineer will be a flexible learner and have experience with both technical and non-technical projects.

Responsibilities: Evaluate and optimize existing processes to enhance efficiency, reduce waste, and improve overall productivity. Design, implement, and manage robust processes aligned with industry best practices and organizational goals. Conduct process audits and identify areas for continuous improvement. Develop deep knowledge of organizational processes through immersion techniques that build operational knowledge and subject matter expertise. Work closely with various departments, including Claims, Customer Service (GSC), Underwriting, Learning and Development, People Change Management, and IT, to streamline end-to-end processes and create effective flow. Facilitate workshops and meetings to gather input, feedback, and requirements for process improvement initiatives. Create and maintain comprehensive reports to track key performance indicators (KPIs) and measure the success of process improvement initiatives. Work with key operational and IT managers to deliver project results on time, on budget, on scope, and that meet the quality standards as defined by the organization. Develop formalized project plans for each project, including timelines, communication plans and resource assignments, and track project progress against plan. Manage and communicate project risks, establish mitigation plans for each risk, and drive them to closure. Facilitate meetings with key stakeholders as defined in the communication plan to provide progress status, including risks and mitigation plans for each, and progress against the project objectives. Assist stakeholders with conflict resolution, re-prioritization or removing obstacles. Other duties as assigned.

Requirements: A Bachelor’s degree is required. 8+ years process engineering experience 5+ years project management experience, with at least 2 years technical project experience. Experience in the health insurance industry is a plus. Excellent written and verbal communication skills. Excellent meeting facilitation skills. Excellent data collection and analysis skills. In-depth knowledge of process improvement methodologies (e.g., Six Sigma, Lean, Kaizen). Six Sigma, PMP certification, Agile certification, or related certifications preferred, but not required. Excellent project management skills and the ability to manage multiple initiatives simultaneously. Mastery of Microsoft office suite (Excel, Word, Power Point, etc.). Must be extremely well organized and possess the ability to be flexible. Adept at establishing and maintaining effective working relationships with internal colleagues and external contacts. Familiar with Agile and Waterfall software development methodology. Employee is required to have at minimum an internet speed of 75 Mbps (standard high-speed internet access).

Working Conditions: Flexibility to work in an office and/or at-home, remote office environment. Less than 5% travel is required. Schedule flexibility is occasionally necessary in this position. Individual may be required to attend key

business/departmental

meetings and/or perform certain business critical job functions outside of normal working hours. Physical Demands: Must be able to communicate internally and externally through receiving and responding to auditory and visual methods.

Internal Pay Grade: 13

The starting pay for this role is $102,809 to $133,652 based on skill level and experience in a similar role.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

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