Senior Project Manager

4 weeks ago

Lebanon, United States Servpro of Wilson County Full time

Position Summary

When a commercial restoration job is large enough to require multiple Project Managers to manage different buildings or parts of the job, a Senior Project Manager may be designated for the project and thus assumes the duties and responsibilities normally assigned to the PM. When a SPM is utilized, the SPM becomes the "chief" or ultimate decision maker of the project. The Senior Project Manager focuses time on communicating with the customer to provide a single point of contact within a project with multiple PMs. The SPM serves to draw communication responsibilities with the materially interested parties away from the PMs, so they can better focus on task completion and documentation of their assigned portion of the project. The Senior Project Manager has the authority to assign and reassign resources, including direction of central supply and project management, as needed to facilitate efficient completion of a project.

Major Duties and Responsibilities

  • Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing the mobilization of resources. The PM should start contacting both internal and external resources and ensure they are on standby.
  • Conducts a walk-through focusing on safety, business interruption (BI) needs, customer concerns, and stabilization and emergency service needs.
  • Establishes a safety, stabilization, business interruption, and emergency services plan to review with the Project Coordinator (PC) and then present to the customer, explaining the first 48 to 72 hours of services.
  • Responsible for communicating with the customer and key stakeholders as well as beginning the ramp-up of services (i.e., mobilizing the management team, labor, subcontractors, resources, and vendors) as well as responsible for all; daily communications to all parties.
  • Directs the efforts of the Project Managers (PMs) for all site or levels of the commercial loss.
  • Ensures all work and time is accounted for from the very beginning of the project.
  • Develops the full scope of services for the entire site.
  • Creates and finalizes resource needs timelines, the project organizational chart, projected milestones, and defining the detailed project tasks and work orders.
  • Reviews the full scope of services with the Project Coordinator prior to submitting the full scope to the client.
  • Conducts all project planning meeting with the assigned Project Manager (PM), Assistant Project Manager (APM), Resource Coordinator/Supply Supervisor (SS), Project Clerical Administrator Accountant (PCA), and Health and Safety Officer (HSO) to review the scope of services and what resource types and quantities are expected to be needed. Independently Owned and Operated Page 2 of 3
  • Ensures the operations of the project are being completed, documented, and communicated properly to all parties. This includes the client, the project team, and all stakeholders on the project.
  • Addresses customer needs daily as the job progresses. These customer needs, as well as the actual progression of the project, will drive the priorities of the Project Manager.
  • Defines all work orders for everyone on site based on the progress achieved, customer communications, and task completed.
  • Manages and plans objectives for the day to Project Managers (PM).
  • Evaluates the progress of the project daily. This includes walking the site frequently and communicating findings to the PM to correct issues or address observations. They conduct daily review (end-of-day meeting) with the PM, APM, SS, PCA, and HSO regarding project management, project accounting, health and safety, and resource coordination.
  • Directs all efforts of demobilization, finalization of documentation, and compilation of all documentation necessary for final invoice.
Required Knowledge, Skills, and Abilities

Must possess the knowledge, skills, and abilities needed to successfully fulfill the major duties and responsibilities above. Some key requirements to fulfill the position may include, but not be limited to:
  • Demonstrated ability to manage and work with other people.
  • Ability to read, write, and speak the English language to communicate with others, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Multi or Bi-lingual language skills are preferred but not required.
  • Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.
  • Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.
  • Detailed oriented with an emphasis on project management.
  • Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.
  • Should attain the OSHA 30-Hour General Industry training certification.
  • Should be actively certified as an IICRC Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), Applied Structural Drying Specialist (ASD), Applied Microbial Remediation Technician (AMRT), Commercial Drying Specialist (CDS), and Trauma and Crime Scene Technician (TCST) based on the services they are managing. This ensures they know the technical side of the services being offered on a particular project.
Working Conditions
  • Fast-paced, high pressure work environment.
  • Shift hours may vary depending on the size and scope of the project but will typically consist of eight (8) to ten (10) hour shifts.
  • Ability to sit/stand/walk for prolonged periods of time with approximately sixty percent (60%) of the time evaluating the progress of the site by conducting site walk throughs.
  • Ability to travel locally and out of state when necessary

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