Client Operations Analyst

2 days ago


Melville, United States Prestige Employee Administrators Full time

To be successful in this role, candidates must have the ability to learn and follow multiple processes, collaborate as a team, and eventually assist with process improvement and training others. Roles and Responsibilities: Maintain PTO plan set up and troubleshooting in HRIS System Execute bulk employee data imports into HRIS Maintain system configurations for new client setups Handle complex system uploads for new and existing clients Provide demonstrations on HRIS platforms for new operations team members Understand and utilize reporting tools Act as escalation point for system configuration issues relating to: PTO Employee portal Onboarding Act as escalation point for user end system items relating to: Employee onboarding completion Employee portal access Be first among the group to receive training on department-wide tasks to become a resource moving forward. Maintain Unemployment Claims delegation process Update processes as necessary for knowledge base maintenance Support growth and use of CRM through contributing to changes and enhancements Provide support for special projects as needed When not working on above tasks, continue to: Support the administration of Leaves of Absence paperwork CRM Case Management Maintain Employee File audits Maintain LMS platform administration Review & process employee file changes Set up & processing of E-Verify Maintain process for employee termination notes & separation forms Follow and suggest updates to processes as necessary Experience & Skills: Bachelor’s degree preferred Minimum of 2 years’ experience in a related capacity Strong Microsoft Office skills specifically in Excel Experience training others Experience with process improvement Experience with HRIS Systems preferred Strong Organizational Skills Strong analytical, research, and problem-solving skills Exceptional organizational skills, ability to prioritize, and manage multiple tasks while maintaining a high level of quality Effective communication skills, both verbal and written Salary range is up to $65,000 based on experience. #J-18808-Ljbffr



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