Current jobs related to Director Customer Service - Silver Spring - Children's National Health System
-
Director of Customer Service
2 weeks ago
Mill Spring, United States Find Great People | FGP Full timeJob Title: Customer Service Director Location: Hybrid or Remote after 3 month hybrid training schedule. Candidates must be based in the Upstate of South Carolina or Southern North Carolina (Hendersonville, Rutherfordton, Tryon, Morganton, etc.), Position Overview: As the Customer Service Director, you will be responsible for leading and overseeing the...
-
Director of Customer Service
2 weeks ago
Mill Spring, United States Find Great People | FGP Full timeJob Title: Customer Service DirectorLocation: Hybrid or Remote after 3 month hybrid training schedule. Candidates must be based in the Upstate of South Carolina or Southern North Carolina (Hendersonville, Rutherfordton, Tryon, Morganton, etc.),Position Overview:As the Customer Service Director, you will be responsible for leading and overseeing the customer...
-
Director of Customer Service
2 weeks ago
Mill Spring, United States Find Great People | FGP Full timeJob Title: Customer Service DirectorLocation: Hybrid or Remote after 3 month hybrid training schedule. Candidates must be based in the Upstate of South Carolina or Southern North Carolina (Hendersonville, Rutherfordton, Tryon, Morganton, etc.),Position Overview:As the Customer Service Director, you will be responsible for leading and overseeing the customer...
-
Social Services Director
1 week ago
Silver Spring, Maryland, United States Fairland Nursing and Rehab Center - Silver Spring, MD Full timeSocial Services Director Job DescriptionFairland Nursing & Rehab Center in Silver Spring, MD is seeking a highly skilled Social Services Director to oversee the operation of our Social Services Department.Key Responsibilities:Oversee the Social Services Department and ensure compliance with federal, state, and local guidelines and regulations.Foster a...
-
Social Services Director
5 days ago
Silver Spring, Maryland, United States Fairland Nursing and Rehab Center - Silver Spring, MD Full timeSocial Services Director Job DescriptionFairland Nursing & Rehab Center in Silver Spring, MD is seeking a highly skilled Social Services Director to lead our Social Services Department.Key Responsibilities:Oversee the operation of the Social Services Department, ensuring compliance with federal, state, and local guidelines and regulations.Foster a climate...
-
Director of Nursing Services
8 hours ago
Silver Spring, Maryland, United States Sunrise Senior Living Full timeJob Title: Director of Nursing ServicesAt Sunrise Senior Living, we are seeking a highly skilled and experienced Director of Nursing Services to lead our skilled nursing operations. As a key member of our leadership team, you will be responsible for providing exceptional care and services to our residents while ensuring compliance with federal, state, and...
-
Social Services Director
4 days ago
Silver Spring, Maryland, United States Fairland Nursing and Rehab Center - Silver Spring, MD Full timeSocial Services Director Job DescriptionAt Fairland Nursing and Rehab Center in Silver Spring, MD, we are seeking a highly skilled and dedicated Social Services Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the operation of our Social Services Department, ensuring compliance with federal, state, and...
-
Director of Nursing Services
1 week ago
Silver Spring, Maryland, United States Sunrise Senior Living Full timeJob Title: Director of Nursing ServicesAt Sunrise Senior Living, we are seeking a highly skilled and experienced Director of Nursing Services to join our team. As a key member of our leadership team, you will be responsible for providing strategic leadership and management to our skilled nursing operations.Key Responsibilities:Develop and implement nursing...
-
Resident Service Specialist
2 weeks ago
Silver Spring, Maryland, United States UDR Inc Full timeJob SummaryWe are seeking a highly skilled Resident Service Specialist to join our team at UDR Inc. This role is responsible for ensuring our residents receive exceptional customer service and a seamless move-in experience.Key ResponsibilitiesMove-In CoordinationConduct thorough move-in orientations for new residents, ensuring they are familiar with...
-
Director of Social Services
4 months ago
Silver Spring, United States Bel Pre Healthcare Center Full timeHow good is your vision? How far can you see? Can you look beyond the body's limitations, beyond the constant medical needs, and see the soul inside?Bel Pre Healthcare Center, a member of the CommuniCare Family, is seeking a Director of Social Services (LSW) who shares our vision, who can see our residents for who they are and find ways to enrich their...
-
Social Services Director
4 weeks ago
Silver Spring, United States Fairland Nursing and Rehab Center - Silver Spring, MD Full timeFairland Nursing & Rehab is seeking a Social Services Director!*Must be a licensed social worker in Maryland* The Social Services Director oversees the operation of the nursing center Social Services Department according to the National Association of Social Workers (NASW) Code of Ethics while maintaining compliance with federal, state, and local guidelines...
-
IT Director
3 weeks ago
Silver Spring, Maryland, United States Catholic Legal Immigration Network, Inc. Full timeJob Summary**Job Title:** IT Manager**Reports to:** Director of Operations**Job Type:** Full-Time, Exempt**Salary Range:** $75,000-78,000**About the Role:Oversee the development and management of the organization's technology infrastructureDevelop and implement standardized policies and proceduresSupervise and manage the Web Manager and Web...
-
Customer Service Representative
4 weeks ago
Silver Spring, United States Serene Marketing Inc. Full timeAbout Us: Serene Marketing is a dynamic and innovative company dedicated to providing exceptional customer service and sales support on behalf of our valued clients. We pride ourselves on our commitment to excellence, fostering a culture of continuous learning, and maintaining a positive, customer-centric attitude. We are currently seeking a motivated and...
-
Customer Service Representative
4 weeks ago
Silver Spring, United States VPE Development Full time $42,500 - $53,000Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at VP Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
-
Customer Service Representative
3 weeks ago
Silver Spring, United States Serene Marketing Inc. Full timeJob DescriptionJob DescriptionAbout Us:Serene Marketing is a dynamic and innovative company dedicated to providing exceptional customer service and sales support on behalf of our valued clients. We pride ourselves on our commitment to excellence, fostering a culture of continuous learning, and maintaining a positive, customer-centric attitude. We are...
-
Customer Service Associate
2 weeks ago
Silver Spring, United States Serene Marketing Inc. Full timeAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic Customer Service Associate team, a leading customer enrollment firm dedicated to facilitating seamless...
-
Customer Service Lead
4 days ago
Silver Spring, Maryland, United States Circle K Full timeLead Customer Service RepresentativeAt Circle K, we're looking for a skilled and experienced Lead Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...
-
Customer Service Ambassador
2 weeks ago
Silver Spring, Maryland, United States Serene Marketing Inc. Full timeJob DescriptionAbout Us:Serene Marketing Inc. is a dynamic and innovative business solutions provider dedicated to delivering exceptional customer service and sales support on behalf of our valued clients. We pride ourselves on our commitment to excellence, fostering a culture of continuous learning, and maintaining a positive, customer-centric attitude. We...
-
Customer Service Representative
5 days ago
Silver Spring, Maryland, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...
-
Customer Service Representative
2 weeks ago
Silver Spring, Maryland, United States Sherwin-Williams Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key Responsibilities:Customer...
Director Customer Service
4 months ago
We have an exciting opportunity to join our team as Director of Customer Services & Workplace Technology. The successful candidate will be responsible for providing visionary leadership for both internally staffed and outsourced Information Services functions, effective and efficient delivery of services across the Children's National Hospital.
Reporting to the VP & Chief Technology Officer, the Director will oversee the Tier 1 Service Desks (Technical and Clinical), Technology Asset Management & Refresh, AV / Conference Services, Workplace Collaboration Platforms, and the Network Operations Center. The Director will be responsible for ensuring service quality and compliance with established standards, and collaborating with other departments to align IS services with organizational goals.
Minimum Education- Bachelor's Degree B.S. in Information Systems, Computer Science or related fields (Required)
- Master's degree (preferred)
- 10 years Experienced in IT Leadership roles, with a focus on customer service and infrastructure operations. (Required)
Required Skills/Knowledge:
- Strong understanding of IT service delivery processes and methodologies, such as ITIL (Information Technology Infrastructure Library).
- Knowledge of current IT trends and emerging technologies.
- Familiarity with IT service management tools and software.
- Strong leadership and team management skills to oversee and guide IT service delivery internal and vendor-led teams.
- Demonstrated ability to drive results from outsourced service vendors.
- Strong problem-solving skills to address IT service delivery issues and incidents.
- Ability to make data-driven decisions to improve service quality and efficiency.
- A commitment to data security and privacy.
- Proficiency in change management principles to implement changes in IT service delivery processes and technologies.
- Experience in overseeing IT projects related to service delivery improvements.
- A focus on continuous improvement of IT service delivery processes and a willingness to adapt to industry best practices.
- Strong written and verbal communication skills to interact with various stakeholders and report on IT service delivery performance
Functional Accountabilities
Leadership and Strategy- Provide strategic leadership for the IS Customer Service teams, aligning their activities with the overall organizational goals, driving performance improvement, building technical capability, and developing talent.
- Develop and execute strategies to enhance service delivery and infrastructure efficiency.
- Foster a culture of collaboration, innovation, and customer service excellence within the IS Service Delivery teams.
- Develop and implement strategies for delivering high-quality technology services to meet the organization's needs.
- Establish and monitor key performance indicators (KPIs) to measure and improve customer service performance.
- Lead the IS customer service team to deliver exceptional support to end-users, ensuring timely issue resolution and a positive customer experience.
- Ensure that information services consistently meet or exceed SLA targets for internal staff and for services provided by external vendor partners.
- Collaborate with stakeholders to design and document service processes, ensuring alignment with industry best practices (ITIL, ITSM).
- Identify opportunities for service improvement and lead initiatives to enhance service quality and efficiency.
- Identify opportunities for process improvement, automation, and the adoption of emerging technologies.
- Lead initiatives to enhance the efficiency and effectiveness of IT operations.
- Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems, identifying underlying causes and performing corrective action appropriately.
- Contribute to the development of the IS strategic plan, ensuring alignment with organizational objectives.
- Develop and manage budgets for IS customer service and infrastructure operations.
- Implement and enforce technology and security policies and procedures to protect the organization's assets and data.
- Identify and mitigate service delivery risks.
- Ensure compliance with relevant regulations and standards, such as data security and privacy requirements.
- Maintain open and effective communication with key stakeholders, including executives, department heads, and end-users.
- Communicate IS strategies, initiatives, and performance to executive leadership and relevant stakeholders.
- Collaborate with other departments to ensure IS initiatives align with overall business objectives.
- Sponsor Voice of the Customer workshops and adopt continuous improvement best practices.
