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Desktop Support Tech

3 months ago

Albuquerque, United States Ardent Health Full time
Overview

Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:
  • Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more
Your team is bigger than your department:
  • Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
  • We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities
  • Provide accurate , timely , and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity .
  • Perform general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment loc ated throughout the enterprise.
  • Provide support and quality service to X staff by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and other technology devices.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
  • Work with home office support, Help Desk, and applications staff as appropriate to determine and resolve problems received from clients.
  • Provides updates, status, and completion information to manager and/or users, via voicemail, e-mail, or in-person communication.
  • Successful work experience identifying PC problems to a functional level
  • Completes tickets in a timely manner, using the service Now Ticketing System used by Lovelace.
  • Ability to work varied shifts and be on call rotation with some weekends
Qualifications

Job Requirements:
  • High School diploma or equivalent
  • One (1) year experience in Information Systems / Network Administration (Word, Excel, Access PowerPoint)
  • Experience with Windows 2000 Server and Active Directory
  • Microsoft Exchange Server 2000 Administration Skills
Preferred Job Requirements:
  • Healthcare experience/knowledge
  • MCP certification
  • Experience with VDI'S a plus
  • Certifications (A+ MCP) a plus