Head of Customer Care Strategy
1 month ago
The Head of Customer Care Strategy is responsible for leading the modernization and innovation of Valley's customer care operations. This role requires a visionary leader who can leverage data, technology, and best practices to create a customer-centric culture that delivers exceptional service. Drive change management initiatives to ensure the customer care team is aligned with the organizational goals and values.
Job Description
Responsibilities include but are not limited to:
- Establish a vision for the future of customer experience and develop strategies that align with this vision.
- Refine all aspects of Customer Care workflows, and technology frameworks to meet business goals and performance expectations.
- Evaluate cutting-edge technologies, compile user needs and detailed requirements in cooperation with internal partners and utilize technology to ensure optimal handling and improved customer experience and loyalty.
- Design a digital service approach through collaboration with digital platform teams, including the development and execution of a phased implementation plan.
- Pursue innovative solutions such as AI automation and other technological advances to boost customer care operations.
- Foster and guide customer care staff to promote career growth. Develop a talent pipeline and succession planning strategies.
- Select and oversee external vendor partnerships that bolster Valley's commitment to a customer-oriented approach.
- Define precise performance metrics and KPIs for evaluating departmental success.
- Use business analytics to drive improvement.
- Serve as customer advocate with executive management; ensure that customer research findings are understood, tracked and acted upon.
- Stay abreast of industry trends and developments to analyze and recommend updated processes and procedures.
Required Skills:
The job description for the Head of Customer Care Strategy at Valley outlines key responsibilities, required skills, and qualifications for the role. This position focuses on enhancing customer experience through strategic planning, technology adoption, and data analytics.
- Ability to define future state vision for customer experience by recommending and implementing technology improvements.
- Proven leadership skills and ability to develop and manage a successful team.
- Excellent verbal and written communication skills.
- Strong project management and organizational skills.
- Exceptional level interpersonal skills with strong ability to influence internal and external stakeholders to drive business outcomes.
- Exceptional analytical expertise with a data driven mindset skillset.
- Demonstrated ability to plan strategically, execute and implement tactically.
- Ability to multi-task and prioritize in a fast-paced environment.
- Ability to work cross functionally.
- High School diploma or GED.
- Minimum of 10 years of experience in a customer-centric role.
- Minimum of 5 years of leadership experience.
- Bachelor's degree.
- Experience in regulated industries such as financial services i.e. banking or insurance, healthcare.
-
Head of Distribution
4 days ago
Wayne, Pennsylvania, United States The Hartford Full timeHead of Distribution Job DescriptionWe are seeking a seasoned sales leader to drive our distribution strategies and lead our external and internal sales teams to achieve net positive sales and profitable growth.Key Responsibilities:Develop and execute distribution strategies across multiple channels to drive business resultsLeverage data and analytics to...
-
Head Softball Coach
4 days ago
Wayne, New Jersey, United States William Paterson University Full timeJob SummaryWilliam Paterson University is seeking a highly qualified Head Softball Coach to lead its Division III softball program. The successful candidate will be responsible for developing, organizing, and administering a competitive intercollegiate softball program, cultivating student-athletes' skills and strategy, and executing practice organization...
-
Head Softball Coach
11 hours ago
Wayne, New Jersey, United States William Paterson University Full timeJob SummaryThe Head Softball Coach is a 12-month full-time position responsible for leading a competitive Division III softball program at William Paterson University. The successful candidate will develop, organize, and administer the program, cultivating student-athletes' skills and strategy, and executing practice organization and...
-
Head Bartender
1 month ago
Wayne, Pennsylvania, United States Cornerstone Bistro & Artisanal Market Full timeJob Title: Head BartenderCornerstone Bistro & Artisanal Market is seeking a highly skilled and experienced Head Bartender to lead our bar team and create an exceptional guest experience.Job Summary:The Head Bartender will be responsible for overseeing daily bar operations, including the creation of innovative cocktails, providing exceptional hospitality, and...
-
Head of Distribution
2 weeks ago
Wayne, Pennsylvania, United States The Hartford Full time{"Overview": "As a key member of Hartford Funds' Senior Leadership team, the Head of Distribution will be responsible for leading all external and internal sales teams. This role requires a strategic thinker who can develop and execute distribution strategies across multiple channels to drive net positive sales and profitable growth.", "Responsibilities":...
-
Head of Sales and Distribution
4 days ago
Wayne, Pennsylvania, United States The Hartford Full timeKey ResponsibilitiesThe Head of Distribution will be a key member of Hartford Funds' Senior Leadership team, responsible for leading all external and internal sales teams. The successful candidate will develop and execute the firm's distribution strategies across multiple channels to drive net positive sales and profitable growth.Key Performance...
-
Head Bartender
3 weeks ago
Wayne, Pennsylvania, United States Cornerstone Bistro & Artisanal Market Full timeHead Bartender Job DescriptionCornerstone Bistro & Artisanal Market is seeking a highly skilled and experienced Head Bartender to join our team. As a key member of our bar team, you will be responsible for creating innovative cocktails, providing exceptional hospitality, and managing the bar team.Key Responsibilities:Develop and implement seasonal and...
-
Vice President of Customer Retention
2 days ago
Wayne, United States Superior Plus Propane Full timeVice President of Customer Retention & Marketing Thursday, October 17, 2024 YOUR IMPACT: The Vice President of Customer Retention and Marketing is a strategic leader responsible for driving growth and ensuring customer loyalty by integrating retention strategies with marketing efforts. This role combines a deep understanding of customer behavior with...
-
Head Bartender
1 month ago
Wayne, United States Cornerstone Bistro & Artisanal Market Full timeJob Title Head Bartender Report to Christine Kondra ~ GM & Wine Director Hours/Week Full Time Tuesday-Saturday ; closed Sunday & Monday Location 1 West Ave. Wayne, PA Pay Rate Full Time Salary/Hourly (Based on Experience) plus tips Minimum expected income of $115K+ benefits annually Relocation Must be willing to relocate. Relocation costs...
-
Head Bartender
1 month ago
Wayne, United States Cornerstone Bistro & Artisanal Market Full timeJob TitleHead BartenderReport toChristine Kondra ~ GM & Wine DirectorHours/WeekFull Time Tuesday-Saturday ; closed Sunday & MondayLocation1 West Ave. Wayne, PAPay RateFull Time • Salary/Hourly (Based on Experience) plus tipsMinimum expected income of $115K+ benefits annuallyRelocationMust be willing to relocate. Relocation costs negotiable.Position...
-
Head Bartender
2 weeks ago
Wayne, United States Cornerstone Bistro & Artisanal Market Full timeJob TitleHead BartenderReport toChristine Kondra ~ GM & Wine DirectorHours/WeekFull Time Tuesday-Saturday ; closed Sunday & MondayLocation1 West Ave. Wayne, PAPay RateFull Time • Salary/Hourly (Based on Experience) plus tipsMinimum expected income of $115K+ benefits annuallyRelocationMust be willing to relocate. Relocation costs negotiable.Position...
-
Health Coordinator-Head Start
2 weeks ago
Fort Wayne, Indiana, United States Brightpoint Full timeJob SummaryWe are seeking a highly skilled and dedicated Health Coordinator to join our team at Brightpoint. The successful candidate will be responsible for planning, producing, coordinating, and monitoring the functions necessary to ensure a comprehensive health program that is in compliance with Child Care Licensing Regulations and Head Start Performance...
-
Director, Global Tax and Strategy
1 month ago
Wayne, United States Trinseo Full timeDirector, Global Tax and Strategy iCIMS Job ID 2024-3364 # of Openings 1 Job Family Tax Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation. A...
-
Financial Analyst II, Commercial Strategy
4 days ago
Wayne, Pennsylvania, United States Cencora Full timeJob Title: Financial Analyst II, Commercial StrategyWe are seeking a highly skilled and experienced Financial Analyst II to join our Commercial Strategy team. As a key member of our team, you will be responsible for developing and implementing financial models and analyses to support our commercial underwriting finance team.Key Responsibilities:Develop and...
-
Marketing Strategy Coordinator
4 weeks ago
Fort Wayne, Indiana, United States ECI Management Full timeMarketing Strategy Coordinator Job DescriptionWe are seeking a highly motivated and detail-oriented Marketing Strategy Coordinator to join our team at ECI Management. As a Marketing Strategy Coordinator, you will play a crucial role in elevating our clients' current marketing strategies through innovative and cutting-edge campaigns.Key...
-
Marketing Strategy Coordinator
3 days ago
Fort Wayne, Indiana, United States ECI Management Full timeJob Opportunity: Marketing Strategy CoordinatorECI Management is seeking a highly motivated and detail-oriented Marketing Strategy Coordinator to join our team. As a key member of our marketing team, you will work closely with sales account executives and customers to develop innovative outdoor advertising campaigns that drive results.Responsibilities of the...
-
Director, Global Tax Operations
1 month ago
Wayne, United States Trinseo Full timeDirector, Global Tax Operations & Strategy iCIMS Job ID 2024-3364 # of Openings 1 Job Family Tax Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and...
-
Director, Global Tax Operations
4 weeks ago
Wayne, United States Trinseo Full timeDirector, Global Tax Operations & Strategy iCIMS Job ID 2024-3364 # of Openings 1 Job Family Tax Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our...
-
Monetary Strategy and Planning Consultant
1 week ago
Wayne, United States Fidelity Investments Full timeJob Description: Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is...
-
Chief Information Officer
3 days ago
Wayne, Pennsylvania, United States Meriplex Communications Full timeJob Title: Virtual Chief Information OfficerMeriplex Communications is seeking a highly skilled Virtual Chief Information Officer to join our team. As a key member of our organization, you will be responsible for providing strategic direction and technical expertise to our long-term care clients.Key Responsibilities:Technical Leadership: Provide technical...