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Patient Service Representative Lead

2 months ago

Warwick, United States Claris Vision Full time

We are currently expanding our team and are looking for a lead medical receptionist to join our busy practice. This position will perform all medical reception duties and provide oversight to the medical reception staff. You should have prior experience in a medical office and possess the ability to lead a team. This role includes, but is not limited to the following tasks:

Duties and Responsibilities of Medical Receptionist :

  • Patient registration, scheduling, data entry and processing.
  • Educates patients regarding benefits and collects patient payments, at point of service.
  • Complete and accurate management of patient data in practice management system.
  • Verify health insurances and obtain referrals.
  • Organize and maintain medical records.
  • Miscellaneous administrative tasks including, but not limited to scheduling, transportation, filing, faxing, etc.
  • Must have a clear understanding of company policies including the company manual
  • Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
  • Willing and able to travel to other locations for business needs.
Add on Duties for lead:
  • Printing, uploading, and documenting completion of surgical Clearances in IMW once cleared by Nurse manager/APRO
  • Keeping track of medical records requests
  • Generate special op notes for special surgical procedures.
  • Troubleshoot computer issues before calling IT.
  • Assist the medical receptionist staff when they need extra help or have questions.
  • Covering for medical receptionists during time off.
  • Changing chart info in K drive and IOL to ensure proper documentation.
  • Maintain overall organization of the front to ensure good flow, patient satisfaction, and to increase productivity.
Requirements

Knowledge, Skills, and Abilities :
  • Exceptional Customer Experience - Understands and anticipates customer needs, takes action to meet customer's needs and strives to exceed their expectations.
  • Proactive- Keep others informed. Ask for help when needed, brings service challenges to supervisor.
  • Drive for Results - Strives for improving the delivery of services with a commitment to continuous improvement.
  • Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
  • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
  • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
  • Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
Education :
  • High School Diploma or equivalent prefferred
Typical Physical Demands :
  • Sitting, Standing, Bending, Reaching, Stooping, Walking and Lifting
  • Ability to see, hear, and speak with sufficient capability to perform assigned tasks
  • Willing and able to Drive to other facilities
Our full-time employment package offers:
  • Competitive pay
  • Medical, dental, and vision insurance begins first day of the month following date of hire
  • FSA and HSA
  • Paid long-term disability (LTD)
  • Paid LIFE and AD&D insurance
  • Paid Time Off (PTO) and holidays
  • 401k Plan
  • Career Growth and Leadership Development


We are committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of our clinical groups will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation, and gender identity and/or expression, other dimensions of diversity or common human decency. We value diversity in thought and culture and welcome highly skilled, capable, competent, collegial members to our team.