Lead Retail Sales Technician

1 month ago


Charleston, United States Asurion Full time

Lead Retail Sales Technician

North Charleston, SC

$18.16 + unlimited sales bonus potential

Our Lead Retail Sales Technician role has big-time impact If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you.

At uBreakiFix by Asurion, we dont just assist our customers with technical issues we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

Starting Pay - $18.16, per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $770/month & Top incentive potential of $1,282/month, based on performance

We take care of you (benefits/perks):

  • Competitive hourly and incentive-based pay
  • Generous medical, dental and vision benefits program
  • 401(K) retirement savings plan with employer match
  • Paid time off
  • Tuition reimbursement
  • Ongoing training to grow your skills
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

As a Lead Tech, heres what you can expect to do:

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. This role is responsible for overall store operations, creating a great customer experience within our retail stores, and developing and coaching our expert technicians.

  • Perform repairs on all devices?
  • Enhance customer experience with our serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Supervise, train and coach tech experts
  • Stand in as store manager when needed
  • Maintain service-level agreements (SLAs) on turnaround time (TAT) for repairs?
  • Ensure all work orders (WOs) are addressed by end of day (EOD)
  • Oversee all buybacks and return material authorizations (RMAs)
  • Manage back of house (BOH) and ensure new processes and procedures are followed
  • Order and manage inventory
  • Ensure PPE supplies are ordered and utilized, and safety standards are met

Heres what youll bring to the team:

  • 1+ years of customer service/retail sales experience
  • 6+ months of smartphone repair experience or equivalent
  • 1+ years of retail supervisory experience or equivalent (preferred)
  • High school diploma or GED (preferred)
  • Inventory supervisory experience; inventory counts, live inventory management or equivalent
  • Proficient in Microsoft Office with an emphasis on Excel
  • Effective verbal and written communication skills
  • Customer service skills
  • Motivation to meet and exceed evolving key performance goals
  • Technical, problem-solving, and organizational talents
  • Ability to work flexible hours, including weekends and holidays
  • Reliability and flexibility in difficult situations
  • The ability to quickly adapt in an ever-changing environment

Get to know us:
As the worlds leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.



  • Charleston, United States SAS Retail Services Full time

    Are you a dynamic and experienced retail professional? SAS Retail Services is currently seeking passionate Retail Merchandiser Team Leads to join our team. As an SAS Retail Services Team Lead, you will lead and mentor a team of Retail Merchandisers, providing guidance and support to ensure the successful execution of merchandising activities. You'll be...


  • Charleston, United States Next Level Technician Full time

    Next Level Technician is urgently hiring Access Control Technicians for a long-term, career-shaping opportunity! Why work at Next Level Technician?  Not only do we offer competitive pay, sign on bonuses, referral bonuses, PTO and medical benefits, Next Level Technician will match you up with an attentive and communicative recruiter that is well-versed in...


  • Charleston, West Virginia, United States SAS Retail Services Full time

    Company OverviewSAS Retail Services is a leading provider of retail services in the US, working with major consumer brands. We are dedicated to delivering exceptional results and building long-term relationships with our clients.


  • Charleston, United States Bridgestone Full time

    The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through asses Service Technician, Service Tech, Technician, Sales, Customer Service, Retail Sales, Automotive


  • Charleston, United States Asurion Full time

    Job DescriptionRetail Sales Technician North Charleston, SC$16.25 + unlimited sales bonus potentialSIGN ON BONUS - $1,000If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture...


  • Charleston, United States Asurion Full time

    Retail Sales Technician North Charleston, SC $16.25 + unlimited sales bonus potential SIGN ON BONUS - $1,000 If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork...


  • Charleston, South Carolina, United States SAS Retail Services Full time

    SAS Retail Services is a leading provider of retail merchandising services, and we are seeking highly skilled individuals to join our team as Retail Reset Merchandisers.Job Summary:We are looking for enthusiastic and detail-oriented individuals who can enhance the shopping experience for customers within the nationwide Kroger family of brands.The successful...


  • Charleston, West Virginia, United States SAS Retail Services Full time

    About SAS Retail Services">We are part of the largest retail services company in the US, working with major consumer brands in local stores.Our team members make a difference by ensuring the latest brands and products are where they need to be. Our on-the-job training will build your skills in category resets and product placement.You will have the...


  • Charleston, West Virginia, United States The Children's Place Full time

    About The Children's PlaceThe Children's Place is a leading retailer of children's clothing and accessories. We are committed to providing high-quality products and exceptional customer service.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing...


  • Charleston, South Carolina, United States Coast Guard Community Services Command Full time

    About UsThe Coast Guard Community Services Command is a leading provider of retail services, dedicated to delivering exceptional customer experiences. Our team is passionate about creating a welcoming shopping environment that exceeds our customers' expectations.Job SummaryWe are seeking an enthusiastic Retail Sales Associate to join our dynamic team. As a...

  • Sales Associate

    1 week ago


    Charleston, West Virginia, United States SAS Retail Services Full time

    We are seeking a Sales Associate to join our team at SAS Retail Services. This role is ideal for someone who enjoys working with customers and has excellent communication skills.As a Sales Associate, you will be responsible for displaying, moving, and tracking products in Walmart stores. Our on-the-job training program will help you develop the skills you...


  • Charleston, West Virginia, United States NIKE Full time

    We are seeking a highly motivated and enthusiastic Retail Sales Associate to join our team at Converse Charleston. As a key member of our sales floor, you will be responsible for creating a fun and knowledgeable environment for customers, while also supporting the sales journey from start to finish.About the JobThe estimated salary for this role is...

  • Retail Sales Associate

    2 months ago


    Charleston, United States Tailored Brands Inc Full time

    Retail Sales Associate We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their best. We Have Immediate Openings - Start Right Away! •Competitive hourly rates...


  • Charleston, West Virginia, United States Southern Glazer's Wine & Spirits Full time

    Job OverviewThe Product Display Specialist position at Southern Glazer's Wine & Spirits is a dynamic opportunity for individuals to showcase their skills in retail sales and product display.ResponsibilitiesDisplay Management: Build and maintain visually appealing displays of Southern Glazer's products within assigned territories, ensuring maximum visibility...


  • Charleston, United States Spartina Full time

    Location: Charleston, SC JOB DESCRIPTION A Spartina 449 Supervisor assists the Store Manager in motivating and inspiring their team to achieve store productivity goals. They help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive sales. Other responsibilities include; managing payroll budgets...


  • Charleston, United States Blue Link Wireless Full time

    Wireless Retail Sales Representative English Wireless Retail Sales Representative Westedge Apply Today! Job Description AT&T Retail Wireless Sales Associates – Hiring Immediately – No Bonus Caps!   Blue Link Wireless LLC   Blue Link Wireless , a fast-growing AT&T Authorized Retailer is immediately hiring energetic, goal driven,...


  • Charleston, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! QUALITY AND DEDICATION BEGIN WITH OUR TEAM, SO JOIN CHEF'STORE TODAY! We Help You Make It! The pay for the position: $13.00 -$21.00 per hr. We offer competitive pay: $17.69/HR! Schedule: Part-Time O pen Availability. Days. We...


  • Charleston, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE Join Our Community of Food People! QUALITY AND DEDICATION BEGIN WITH OUR TEAM, SO JOIN CHEF'STORE TODAY! We Help You Make It! The pay for the position: $13.00 -$21.00 per hr. We offer competitive pay: $17.69/HR! Schedule: Fulll Time O pen Availability. Days....


  • Charleston, United States Blue Link Wireless Full time

    Wireless Retail Sales Representative English Wireless Retail Sales Representative James Island Apply Today! Job Description AT&T Retail Wireless Sales Associates – Hiring Immediately – No Bonus Caps!   Blue Link Wireless LLC   Blue Link Wireless , a fast-growing AT&T Authorized Retailer is immediately hiring energetic and goal...


  • Charleston, West Virginia, United States Lilly Pulitzer Full time

    Job OverviewThe Lilly Pulitzer Retail Location is seeking a skilled Part Time Sales Associate to join our team. This role will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of visual and operational standards within the store.We are committed to creating a positive and inclusive work environment that...