Account Manager

Description Own Your Future At ServiceMaster, we embrace a Think Like An Owner mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision?making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Lets build something great together What We Offer Medical, Dental, and Vision start the first day of the month following your date of hire 401 (k) match 15 days paid time off and paid holidays, including 2 floating holidays Career growth and advancement Key Responsibilities Serve as the primary point of contact for franchisees regarding their local digital marketing efforts. Act as the Account Manager for franchisees, ensuring their digital marketing needs are met with expertise and strategic guidance. Oversee campaign performance, provide insights, and optimize strategies to drive results. Communicate effectively with franchisees and internal team members, ensuring clarity and alignment on digital marketing initiatives. Work closely with the channel teams to develop, implement, and maximize local marketing strategies. Have a deep understanding of each franchises goals, challenges, and expectations to provide tailored marketing solutions. Analyze campaign performance, provide strategic recommendations, and proactively adjust campaigns to enhance effectiveness. Lead and participate in Strategy Calls, Performance Reviews, and strategy discussions with franchise owners. Monitor franchisee dashboards and key performance metrics daily to ensure marketing efforts are meeting objectives. Maintain ongoing knowledge of franchisee performance trends, expectations, and industry best practices. Collaborate with Business Development Representatives to assess franchisee capacity and demand, particularly during area?wide events. Potential travel (estimated 20%) to support franchisees and marketing initiatives. This role requires developing strong, long?term relationships with franchise owners, acting as their digital marketing expert and trusted advisor. Timely communication, strategic thinking, and proactive management are essential to ensure campaign success, meet deadlines, and align with franchisee expectations. What your success will look like Provide expertise and knowledge to the franchisee on digital marketing. Arranging meetings and setting clear expectations with both franchisee and digital vendor to understand their requirements. Quality control of all work to ensure that expectations are being met. Overseeing the communication and performance. Reporting campaign details to the franchisee and all team members. Monitoring all stages of campaigns to guarantee that they run smoothly and effectively. Administration tasks that will help to keep campaigns well?managed and organized. Who you are and what you bring 4-6 years of marketing agency or digital marketing experience Bachelors degree required Excellent oral and written communication skills. Be able to effectively communicate highly technical information to a less familiar audience. First?class organizational skills. Full awareness of creative processes and techniques, including digital platforms. A keen eye for detail and an understanding of budget restraints. Strategic thinker, be able to see the big picture. Working knowledge of the digital space including but not limited to: social media, search (PPC, LSAs, and SEO), display, and email platforms. Willingness to learn new programs. About ServiceMaster Brands ServiceMaster Brands is a leading franchise provider of needs?based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system?wide sales: ServiceMaster Restore, ServiceMaster Clean, Aftermath Services, Merry Maids, TWO MEN AND A TRUCK, TWO MEN AND A JUNK TRUCK, and Indoor Science. While each brand maintains a distinct identity, we share a commitment to our vision to Become the most admired brand in each industry we serve. Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are buildersthey love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. We live by our purpose to Be there when you need us. This extends to our team members, where we are dedicated to our teams growth, well?being, and success- every step of the way. ServiceMaster Brands is headquartered in Atlanta, Georgia. Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi?location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi?location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more. It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com California Applicants Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 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