Process Support
2 weeks ago
Performs first line supervision of clerical support staff assigned to standardized tasks to include hiring, training, coordinating workflow, monitoring performance, and ensuring effective and timely delivery of services.
Supervises clerical support staff in performing standardized tasks related to receiving, filing and processing documents, fees and fines, maintaining records, files and reports, and providing excellent customer service. Ensures effective delivery of services by training staff, coordinating, delegating and monitoring assignments, evaluating performance, providing feedback and collecting data for performance measures. Acts as a technical expert, researches and resolves more complex issues, responds to inquiries, audits work processes and reconcilescorrects exceptions. Assists management with employee related issues which may include: serving on an interviewing team, coordinating leave activities, maintaining time and attendance, preparing performance appraisals and making staff recommendations. Stays abreast of changes in applicable laws, policies and procedures, recommends and implements changes to policies and standard operating procedures, and assists management in establishing goals and objectives. Performs other duties as assigned.
Education and experience equivalent to an Associate degree from an accredited college or university in a job related field of study. One (1) year of work related experience. Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Must maintain confidentiality and security of information. Knowledge of Criminal Court procedures preferred. Standard office environment. May require prolonged sitting, standing, walking and ability to lift and carry up to 25 lbs., unassisted.
All applications must be completed online through Dallas County website (www.dallascounty.org). Please click on Employment. Click on Future Dallas County Employee, Click on Sign In then Accept Privacy Agreement. Click on New User if you have not registered. Click on Login if you already have an account in Taleo OR Click on Current Dallas County Employees (Employees ONLY), Click on Sign In and Login. Paper applications will not be accepted for this position.
Additional Details
The hiring process involves successful completion of each step or your application will be rejected. The steps include Criminal History Review, Polygraph Examination, Initial Interview, Review of Personal History Statement and Documents, Physical Examination, Psychological Examination, Supervisory Interview, and Background Investigation. Documents must be presented upon request:
The following are required:
* Citizenship: Must be a United States Citizen at the time of application.
* Minimum Age: Must be 18 years of age.
* High School Transcript or Diploma or GED Certificate or College Transcript
* Texas Driver's License that has not been suspended in the past twelve months.
* Vision: at least 20/70 in each eye correctable to 20/20. Normal color and peripheral vision.
* Hearing: Normal hearing in both ears.
* Physical Examination: Must be physically sound and free from any deficit which might adversely affect performance of duty, personal safety, or the safety of others.
* Height/Weight: proportionate
If applicable, the following are needed:
* Certified college transcript(s)
* Current marriage license
* Birth Certificate Social Security Card
* Divorce Decree(s) - complete decree
* Military Discharge (DD-214 long form)
(MALES ONLY) Selective Service Registration Card or Exemption from Registration Proof of required licenses and/or certifications for certain positions
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