Customer Service Advisor

3 months ago


Derby, United States airliquidehealthcare.be Full time

**Customer Service Advisor**

Derby Job title Customer Service Advisor Contract Type Regular Publication date 2021-05-13 Country United Kingdom **Company presentation**

The world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients.

Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy.? They embody Air Liquides scientific territory and have been at the core of the companys activities since its creation in 1902. Air Liquides ambition is to lead its industry, deliver long-term performance and contribute to sustainability.

**Entity and activity description**

Our portfolio of products and services is broad enough to meet the very different requirements of just about every branch of industry, engineering, science and technology. Our technical specialists work with customers to improve the efficiency of existing processes, meet customers' new technological needs and develop applications to meet specific process requirements. 'As part of the Air Liquide Group, the worlds leading producers and suppliers of industrial and medical gases and related services, Air Liquide UK Limited has the capacity to apply global resources and expertise to local market needs.

Air Liquide UK is your single source of expertise for a vast range of technologies and applications geared to providing innovative solutions that help to ensure our customers are successful in their markets. Air Liquide UK is committed to ensuring that the customer obtains the very best and most cost-effective return from the use of our products and services.

In today's competitive and constantly changing business and technological environments, it is the added value provided by suppliers that can make the vital difference. Added value in terms of technical support, service, flexibility, reliability and of efficiency improving ancillary services are key factors which Air Liquide UK delivers to its customer base.

**Missions and Responsibilities**

**How you'll make an impact:**

* Responsible for handling requests from customers in branch environment. This includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams

* Takes payments from customers and reconciles banking for gas (and equipment, if applicable)

* Calculates commission payments to agents and makes adjustments to cylinder holdings

* Develops and maintains knowledge of products, services and systems as required

* Identifies sales opportunities for referral to the sales team

* Develops strong long term relationships with customers and agents to fully understand their needs

* Provides proactive service to select customers based on outbound contact

* Manages work within KPI / target framework to optimise customer experience and productivity

**Competencies and Profile**

**We'd love to hear from you if you have:**

* Confident and clear communication skills across all contact channels

* Capable of prioritising workload and solving problems

* Able to remain focused in a busy telephone environment

* Willingness to learn about industry, products, customer and agent requirement

**Additional information**

Location: Derby

Salary: Up to 21,000 per annum dependent on experience, extended parental support leave, open to discussing flexible working, mentoring schemes, perks at work, dedicated talent development team to help your career progress, generous pension scheme, mental health wellbeing ambassador support

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