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Patient Registration Representative

3 months ago

Algonquin, United States OrthoIllinois Full time

Job Purpose:The Patient Registration Representative is responsible for registering new and existing patients, handling patient payments and questions about bills, and providing timely and accurate information to patients and customers.Primary Duties and Responsibilities:Greets patients and families as they arrive to the clinicDirects patients. Monitors lobby and waiting room areasDirects non patient visitors to their destinationProvides assistance to patients using check-in kiosksCommunicates wait times with patients when necessaryCreates new and updates existing patient charts; verifies patient demographicsCollects co-pays and verifies correct insurance informationAddresses patient questions regarding eligibility and/or balance concernsAnswers incoming calls in a friendly and professional mannerCompetencies:Service: We align our actions and decision making with the organization's guiding platform keeping our patients at the center of all we do.Change Agent: We support and contribute to positive change in the organization.Communication and Interpersonal Relations: We communicate honestly and with compassion to build connections with our patients and each other.Effectiveness: We take ownership of work, doing the right thing for our customer and doing it well.Organizational Culture:All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.Education and Experience Requirements:High School Diploma or GEDA minimum of one year of experience in a similar position and/or performing similar tasksWorking knowledge of Microsoft and Google SuiteFluency in speaking Spanish preferredEnvironmental/Working Conditions: Working environment is in an office/clinic setting. Consistent work hours outside of normal business hours, including evenings and weekends.Physical/Mental Demands: Sitting and standing for extended periods of timeLifting, carrying and/or moving objects up to 20 pounds in a manner consistent with most office environmentsFinger dexterity for typing on a keyboard and using a mouse for extended periods of timeVision (e.g., depth perception, color vision, strong vision up close); hearing (e.g., high pitch sounds, soft or distant sounds)This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.