Customer Service Data Analyst
3 weeks ago
ABOUT UCARE
UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we come to work excited to provide members a path for the best health of their lives.
WORKING AT UCARE
Working at UCare is more than a career; it's a mission. A mission that defines us as professionals, unites us as an organization and shapes how we interact with our members and each other. Employees join UCare and stay because of the opportunity to have a purpose-driven job.
Our strong culture has established UCare as a Star Tribune Top 200 Workplace for 14 consecutive years since the awards program began. It's a culture that embraces innovative ideas, strategic partnerships, and exemplary customer and provider experiences. Working at UCare is being a part of a people powered team dedicated to making a real difference in the lives of our members and communities.
Position Description
As the Customer Service (CS) Data Analyst - Quality and Analytics, you will be responsible for the coordination and performance of data analytics for Customer Service. You will partner with identified business areas to gather requirements and deliver solutions by applying call quality management, speech analytics, and customer service expertise. Lead the delivery of reporting and analysis on internal and external service, operational metrics, call quality, and experience metrics. You will be responsible to map all touch points across the customer experience and identify the voice of the customer measures that are critical to quality and delivery.
* Utilize data analytics tools and methodologies to identify issues and trends, generate insights, and recommend actionable solutions while effectively communicating findings through data storytelling of relevant call center data.* Represent Customer Service and system owner in identifying, supporting, and delivering enhancements and updates in the call quality management and speech analytics software.* Develop and maintain a working knowledge of UCare's Call Center data. This includes the call quality management system and other CS systems. Collaborate closely with IT and Vendor(s) to identify any technical issues, determine root cause and provide updates to CS Leadership. Updates can include, but not limited to, analysis and recommendations for opportunities of continuous improvement and innovation.* Collaborate with CS leadership, CS system owners, and other stakeholders to establish a data and analysis framework that supports effective decision-making and establishes the voice of the customer.* Serve as a department liaison on interdepartmental committees and work groups, as assigned. Communicate relevant information arising from this groups to staff and CS Leadership.* Develop and present recommendations for improvements to CS leaders, stakeholders, and business partners throughout the organization.* Other projects and duties as assigned.
#J-18808-Ljbffr
-
CBB Risk Customer Remediation Data Analyst
3 days ago
Minneapolis, United States U.S. Bancorp Full timeThe Customer Remediation Data Analyst in CBB Risk will participate in projects that require research, data compilation and analysis to ensure compliance with the banks Customer Remediation Policy. Responsibilities will include, but are not limited t Risk, Data Analyst, Remediation, Media, Analyst, Customer, Technology, Banking
-
Data Analyst
4 weeks ago
Minneapolis, United States Wipro Limited Full timeWe are seeking a Sr. Data Analyst to join our Consumer Data Strategy and Operations Team. In this role you will leverage your technical expertise and passion for big data to integrate and establish leading SaaS and analytics solutions that advance consumer data capture & management across mobile and web. You will work closely with the Marketing Engagement...
-
Data Analyst
4 weeks ago
Minneapolis, Minnesota, United States Wipro Limited Full timeWe are seeking a Sr. Data Analyst to join our Consumer Data Strategy and Operations Team. In this role you will leverage your technical expertise and passion for big data to integrate and establish leading SaaS and analytics solutions that advance consumer data capture & management across mobile and web. You will work closely with the Marketing Engagement...
-
Data Analyst
3 weeks ago
Minneapolis, United States Wipro Limited Full timeJob description Work alongside & learn from best in class talent Great work environment Opportunity to make a positive impactWe are a team of analytical innovators and creative engineers leveraging learnings from one industry to another to drive transformations that are deeply rooted in business context.The JobYou will be responsible for Communicating...
-
Data Analyst
4 weeks ago
Minneapolis, Minnesota, United States Wipro Limited Full timeJob description Work alongside & learn from best in class talent Great work environment Opportunity to make a positive impactWe are a team of analytical innovators and creative engineers leveraging learnings from one industry to another to drive transformations that are deeply rooted in business context.The JobYou will be responsible for Communicating and...
-
Senior Data Analyst
6 days ago
Minneapolis, Minnesota, United States Gravie Full timeHi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A...
-
Senior Data Analyst
3 days ago
Minneapolis, United States Gravie Full timeHi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that...
-
SDoH Business Analyst/Data Analyst
1 week ago
Minneapolis, United States Russell Tobin Full timeWhat are we looking for in our SDoH Business Analyst/Data Analyst? Title: SDoH Business Analyst Location: Minneapolis, MN (Remote) Duration: 9 Months (CTH) Pay Range: $40/hr to $45/hr (As per experience) Summary: This is a telecommute role, which will support the acquisition of SDOH data, integration of that data into our SDOH platform, and sharing the...
-
SDoH Business Analyst/Data Analyst
3 weeks ago
Minneapolis, United States Russell Tobin & Associates Full timeWhat are we looking for in our SDoH Business Analyst/Data Analyst? Title: SDoH Business Analyst Location: Minneapolis, MN (Remote) Duration: 9 Months (CTH) Pay Range: $40/hr to $45/hr (As per experience) Summary: This is a telecommute role, which will support the acquisition of SDOH data, integration of that data into our SDOH...
-
Data Analyst
1 week ago
Minneapolis, United States Diverse Lynx Full timeTitle: Data Analyst Location: Minneapolis/Remote Type : Contract Job Description: Technical/Functional Skills Main skills: Editing, writing, and running Oracle SQL scripts. ble to analyze data to help troubleshoot issues and optimize processes. Requires an analytical mindset with an attention to detail as well as the ability to communicate...
-
SQL Data Management Analyst
3 days ago
Minneapolis, United States Motion Recruitment Full timeAmazing contract opportunity! A well-known Financial Services Company is looking for a Data Management Analyst in Minneapolis, MN (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years...
-
SQL Data Management Analyst
4 days ago
Minneapolis, Minnesota, United States Motion Recruitment Full timeAmazing contract opportunity A well-known Financial Services Company is looking for a Data Management Analyst in Minneapolis, MN (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package Our client has been around for over 150 years and...
-
Business Data Analyst
7 days ago
Minneapolis, United States Apex Systems Full timeBusiness Data AnalystMulti-year contract - 40 hours/week$55-60/hrHybrid Onsite (Tues-Thur) | Minneapolis, MNTop 3 requirements?1. SQL2. Thorough understanding of Data Flow3. Strong interpersonal skillsProject Scope: Conduct data lineage mapping and create comprehensive technical documentation for Legacy system acquisitions. Ensure that data supports business...
-
Data Entry
2 weeks ago
Minneapolis, United States Pldi Full timeWe are seeking to add a Data Entry to our team! You will be responsible for accurate data entry, file maintenance, and record keeping.Responsibilities:Enter variety of data using current technologyPrepare and sort documents for data entryCreate and maintain logs for tracking purposesReview and enter data updates in the systemsReview discrepancies in data...
-
Business Data Analyst
1 week ago
Minneapolis, United States Apex Systems Full timeBusiness Data AnalystMulti-year contract - 40 hours/week$55-60/hrHybrid Onsite (Tues-Thur) | Minneapolis, MNTop 3 requirements?1. SQL2. Thorough understanding of Data Flow3. Strong interpersonal skillsProject Scope:• Conduct data lineage mapping and create comprehensive technical documentation for Legacy system acquisitions.• Ensure that data supports...
-
Business Data Analyst
1 week ago
Minneapolis, United States Apex Systems Full timeBusiness Data AnalystMulti-year contract - 40 hours/week$55-60/hrHybrid Onsite (Tues-Thur) | Minneapolis, MNTop 3 requirements?1. SQL2. Thorough understanding of Data Flow3. Strong interpersonal skillsProject Scope:• Conduct data lineage mapping and create comprehensive technical documentation for Legacy system acquisitions.• Ensure that data supports...
-
Business Data Analyst
1 week ago
Minneapolis, United States Apex Systems Full timeBusiness Data AnalystMulti-year contract - 40 hours/week$55-60/hrHybrid Onsite (Tues-Thur) | Minneapolis, MNTop 3 requirements?1. SQL2. Thorough understanding of Data Flow3. Strong interpersonal skillsProject Scope:• Conduct data lineage mapping and create comprehensive technical documentation for Legacy system acquisitions.• Ensure that data supports...
-
Associate Analyst, Data Intelligence
4 weeks ago
Minneapolis, Minnesota, United States The Lacek Group Full timeWho we are: The Lacek Group is a collection of brilliant, passionate, intellectually curious, and unique people who work on the leading edge of customer engagement. We come to work every day to help our clients build longer-lasting, more profitable customer relationships. We listen, collaborate and celebrate together. We treat each other with kindness and...
-
Data Analyst
1 week ago
Minneapolis, United States C4 Technical Services Full timeData Analyst - Privileged Access Remediation Location: Remote Position Overview: The Data Analyst will play a crucial role in supporting privileged access remediation efforts within our Cybersecurity Operations team, with a focus on leveraging data analysis techniques to identify and address security risks associated with privileged accounts and access in...
-
Investments Business Data Analyst
34 minutes ago
Minneapolis, United States Strategic Staffing Solutions Full timeInvestments Business Data Analyst Minneapolis, MN- hybrid onsite, 3 days a week - LOCAL CANDIDATES ONLY 3-6 months with possible extension based on performance W2 Rate - $48-50/hr 1-3+ years in data analysis within finance Must have a strong foundation in accounting (operations, credits, posting to ledger) Must have a strength reconciliations. Any experience...