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Guest Services Specialist
4 weeks ago
JOB SUMMARYThe Guest Service Specialist position serves as the primary point of contact for Memorial Healthcare. Will serve as a role model to all Memorial staff and be able to problem solve and assist patients, customers, providers and staff with the best experience. Will exhibit superior customer service skills, effective communication and listening skills in every interaction. Responsible for adhering to Memorial Healthcare's core values by providing professional, efficient and top notch service to every customer every time. Duties will involve but not limited to scheduling, problem solving and responding immediately to all requests. Strives for superior performance by providing the best service to leadership, staff and guests that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIESApplies excellent customer service skills while answering the phone or working with patients, internal or external customers.Responds immediately to requests, assisting every caller by following through.Provides top notch customer service skills every time.Ability to answer or retrieve the answer to all questions proposed.Provide accurate directions to visitors, patients and staff.Knowledge of all current events and functions across the organization.Remains well versed in all computer applications that pertain to job responsibilities.Maintain confidentiality of all information at all times.Serves as point of contact for the first impression to our internal and external customers of Memorial Healthcare.Maintains knowledge of all current events and offerings across the organization.Not only provides information, schedules customers/ patients for community events.Maintains a well-organized and clean environment to work at maximum efficiency.Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIESWorks with the IS and Maintenance teams to keep technology and tools functional.Other duties as assignedJOB SPECIFICATIONSEDUCATION High School Diploma required.Post high school courses in Medical terminology required or must completed within 6 months of hire date.EXPERIENCE PC experience required.Customer Service experience required.Use of multi-line phone experience required.Office procedures required.Open, honest and tactful communication skills required.ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLSAble to travel independently throughout all Memorial Healthcare facilities.Small motor skills required for operating modern computer, office, and telephone equipment as utilized by Memorial Healthcare (MHC).Ability to sit or stand for periods of time.Ability to work alone.Ability to give and receive information through speaking and listening.ESSENTIAL TECHNICAL ABILITIESProficiency using modern office, computer and telephone equipmentas used by Memorial Healthcare.Ability to pull required reports, updates and event notifications.Ability to multitask, using multiple tools as the same time.ESSENTIAL MENTAL ABILITIESAbility to adapt and maintain focus in fast paced, quickly changing or stressful situations.Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.Ability to learn scheduling functions for appointment scheduling.Ability to perform required switchboard functions.ESSENTIAL SENSORY REQUIREMENTSAble to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.Able to hear for work-related purposes.Ability to maintain self-control.Ability to listen and understand to direct callers appropriately.INTERPERSONAL SKILLSAbility to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. Required to remain calm when adversity is encountered.Open, honest, and tactful communication skills.Ability to work as a team member in all activities.Positive, cooperative and motivated attitude.
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Accounts Payable Specialist
2 weeks ago
Owosso, United States NCG Cinema Full timeJob DescriptionJob DescriptionThe Accounts Payable Specialist is responsible for the processing of financial transactions for NCG. Duties include daily bookkeeping and record keeping, financial reporting and tracking of expenses, maintaining vendor relationships, and working closely with theater general managers to properly record monthly expenses. The...
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Accounts Payable Specialist
3 days ago
Owosso, United States NCG Cinema Full timeJob DescriptionJob DescriptionThe Accounts Payable Specialist is responsible for the processing of financial transactions for NCG. Duties include daily bookkeeping and record keeping, financial reporting and tracking of expenses, maintaining vendor relationships, and working closely with theater general managers to properly record monthly expenses. The...
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Owosso, Michigan, United States GovernmentJobs Full timeGovernment Jobs Permanent Full Time $49, $81,931.20 Annually The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and...
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NOW Customer Service Attendant
1 month ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY The Customer Service Attendant is an integral member of the NOW center wellness team. Directly handles all customer service front desk interactions, with emphasis on ensuring day to day business operations of the NOW center are met with minimal supervision. Ensure excellent customer service to all guest of the NOW center. Is directly responsible...
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Yard Operations Specialist
4 weeks ago
Owosso, United States McLaren Rental Full timeJob DescriptionJob DescriptionCompany Description: At McLaren Rent-All, we pride ourselves on being the premier destination for all your rental needs. Whether you're tackling heavy-duty construction projects, home improvements, or general maintenance tasks, we've got you covered. With an extensive selection of high-quality equipment and a dedicated...
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Diagnostic Imaging Patient Specialist
1 month ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY The Diagnostic Imaging Patient Specialist plays a vital role in the patient care as the first individual the Patient interacts with in Diagnostic Imaging. The Specialist: Interviews Patients and Providers to obtain accurate data to schedule, and register, instructs Patients and Providers in patient preparation for imaging exams; verifies...
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Diagnostic Imaging Patient Specialist
4 weeks ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY The Diagnostic Imaging Patient Specialist plays a vital role in the patient care as the first individual the Patient interacts with in Diagnostic Imaging. The Specialist: Interviews Patients and Providers to obtain accurate data to schedule, and register, instructs Patients and Providers in patient preparation for imaging exams; verifies...
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Diabetes & Nutrition Care Specialist
1 month ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY Responsible for solely providing sound diabetes care and education to a wide variety of patient populations. The specialist assesses, plans, applies and evaluates medical nutrition therapy for individuals within the program and participates in program functions and activities. The specialist serves as an integral part of the interprofessional...
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Diabetes & Nutrition Care Specialist
4 weeks ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY Responsible for solely providing sound diabetes care and education to a wide variety of patient populations. The specialist assesses, plans, applies and evaluates medical nutrition therapy for individuals within the program and participates in program functions and activities. The specialist serves as an integral part of the interprofessional...
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Field Service Technician
4 weeks ago
Owosso, United States McLaren Rental Full timeJob DescriptionJob DescriptionCompany Description:At McLaren Rent-All, we pride ourselves on being the premier destination for all your rental needs. Whether you're tackling heavy-duty construction projects, home improvements, or general maintenance tasks, we've got you covered. With an extensive selection of high-quality equipment and a dedicated...
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Hospitality Specialist
4 weeks ago
Owosso, United States Leisure Living Full timeJob DescriptionJob DescriptionFront Desk & Community SupportLeisure Living of Oliver WoodsPart Time: Weekends (Sat/Sun 10:30 - 2:30)$12.75/hourPOSITION SUMMARYResponsible for providing a welcoming environment for residents, guests, staff, and vendors.ESSENTIAL FUNCTIONS Answer main entry door in a timely fashion and follow screening protocols for any person...
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Retail Associate
4 weeks ago
Owosso, Michigan, United States SpartanNash Company Full timeAt SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."Our SpartanNash family of Associates is 17,500 strong,...
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Public Safety Customer Service Associate
3 days ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY The Public Safety Associate (PSA) position is the first in a series of classifications within the Public Safety Department. This position is expected to provide a superior level of customer service and positive interaction with guests, patients, community, and staff creating great customer experiences. Representing the standards of behavior that...
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Prior Authorization Specialist I
1 month ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY # Under the guidance of the Manager of Patient Access and Director of Revenue Cycle, the Prior Approval Specialist will oversee the process of collecting all necessary documentation needed for approval of hospital diagnostic testing, outpatient procedures, surgery, injections, medication needs and any other requirements needed to help assist the...
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Prior Authorization Specialist I
4 weeks ago
Owosso, United States Memorial Healthcare Full timeJOB SUMMARY # Under the guidance of the Manager of Patient Access and Director of Revenue Cycle, the Prior Approval Specialist will oversee the process of collecting all necessary documentation needed for approval of hospital diagnostic testing, outpatient procedures, surgery, injections, medication needs and any other requirements needed to help assist the...
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Restaurant Manager
2 months ago
Owosso, United States Tim Hortons Full timeDescription As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences. You promote a respectful team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Owner in running a successful business. You are an expert at...
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Assistant Manager
2 weeks ago
Owosso, Michigan, United States Tim Hortons Full timeWe're hiring Assistant Managers to join our team As part of the Management team at Tim Hortons, you empower and lead your team to deliver exceptional guest experiences. You are an enthusiastic role model and promote a respectful team environment. As a passionate team leader, you believe in the importance of training team members to ensure high standards of...
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Team Member
4 weeks ago
Owosso, United States Culver's Full timeTEAM MEMBERWe genuinely care, so every guest who chooses Culver's leaves happy. We put people first, handcraft every meal with care, and celebrate our guests and our team! Essential Functions:· Provide best in class guest service and hospitality· Help prepare and serve great food· Create great dining experiences for guestsPay: $11-$14Benefits:·...
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Team Member
2 weeks ago
Owosso, Michigan, United States Culver's Full timeTEAM MEMBER We genuinely care, so every guest who chooses Culver's leaves happy. We put people first, handcraft every meal with care, and celebrate our guests and our teamEssential Functions: Provide best in class guest service and hospitality Help prepare and serve great food Create great dining experiences for guests Pay: $11-$14Benefits: Competitive...
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Owosso, United States State of Michigan Full timeThe MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity,...