Customer Support Specialist

3 weeks ago

Salt Lake City, United States Patio Enclosures Inc Full time

Overview Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service. NOTE: This is not a remote position on-site position. Pay range: $16.00 to $20.00 per hour. Responsibilities Answer incoming customer inquiries via phone, text, and email and provide timely responses Make outbound calls to customers to provide updates on installation and service status Schedule warranty appointments for the Service Department Enter and maintain all customer records and job-related information into the CRM database Provide work orders to Service Measure Tech daily Audit orders for accuracy after confirmation is uploaded Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings Support PSG/CSC for assigned division(s) Manage routine customer concerns and facilitate escalated concerns to ensure timely resolution Process electronic payments (credit card and checks) Assist with receiving product(s) in the CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management Other duties as assigned Qualifications High school diploma or GED 5+ years of customer support experience preferred Experience in the home improvement industry is a plus Service-oriented team player with high energy; able to multi-task, self-direct, and work well with others Clear verbal and written communication; customer service/multi-phone line experience helpful Excellent work ethic, strong attendance, and attention to detail Excellent written and oral communication skills Champion Window is an Equal Employment Opportunity Employer If you need assistance with completing the online application due to a disability, please contact Champion Window. #J-18808-Ljbffr

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