Customer Support Specialist II

Customer Support Specialist IIApree Health is hiring full-time Customer Support Specialists to join our Customer Support team in our Sandy, UT office. We are looking for motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is vital to the success of our products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.How will you make an impact & RequirementsMust be able to start on July 14, 2025, and be present for all training for the following six weeks. Training is fully paid. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Shifts will be assigned after training. Must complete six weeks of training with 100% attendance.Apree Health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the worlds first comprehensive app for all health needs.ResponsibilitiesRespond to inquiries via email, phone, live chat, asynchronous messaging, etc.Provide support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more.Take ownership of resolving customer service and healthcare navigation issuesTakes ownership of quality, efficiency, casing, productivity, and other standards of world class serviceKeep customer information confidential and in compliance with HIPAA regulationsManages case backlog attentively and documents each interaction in SalesforceExercises problem resolution skills when handling customer concerns using various internal toolsMakes outbound calls, including appointment scheduling with providers, and other related duties as assignedWillingness to work occasional overtime. The typical schedule is Monday through Friday and covers shifts starting as early as 5:45 AM MST and the last shift ends at 7 PM MSTQualifications1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims appointments, strong organizational skills, and the ability to solve problems.Medical office experience preferred but not requiredTwo years of proven customer service and/or patient care experienceStrong communication skills, both verbal and writtenTech savvy- the ability to use and navigate members with our mobile technologyAble to maintain 100% attendance throughout six weeks of training and excellent attendance beyond trainingPositive, friendly, and professional demeanor with customersAdept at juggling multiple tasks and customer support requests at the same timeFamiliarity with Salesforce Service Cloud and Google Suite is a plusMust be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phoneSpanish speaking and writing skills are a plusAt Apree Health our vision is to transform lives through better health. The Apree Health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Apree Health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.What you'll love about working here:Fun, friendly, and unique culture Bring your whole self to work every dayPaid time off & paid holidaysEmployer contributions for HSA accountsTuition assistanceMatching 401(K)Compensation: $20/hr. - $25/hr. & bonus eligible