Customer Service Specialist
3 weeks ago
** Customer Service Specialist**
* Answer incoming customer service calls
* Generated from inbound customer service calls
* Resolving customer complaints regarding product sales to customer service problems
* Assisting customers with customer service related issues
* Provide excellent customer service and customer relations
* Take incoming telephone calls from customers requesting customer service
* Resolve customer service problems/issues
**Job Requirements:**
* Assure quality customer service to all customers
* Resolve customer product or service issues
* Handling customer issues/requests maximizing customer satisfaction
* Support customer orders such as new customer account
* Resolve customer service oriented issues
* Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department
* Verify information/answer customer inquiries
* Ensuring that outstanding customer service
* Maintain reports on customer service
* Improve the customer service function and customer experience
* Resolve customer service issues or refunds
* Greeting customers and assessing customer needs
* Provide exceptional customer service by greeting customers and assessing customer needs
Location: Columbus, OH Industry: Customer Service Representatives Position type: JTFT Date Posted: December 15
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