Customer Service Specialist

3 weeks ago


Columbus, United States Columbus Region Full time

** Customer Service Specialist**

* Answer incoming customer service calls

* Generated from inbound customer service calls

* Resolving customer complaints regarding product sales to customer service problems

* Assisting customers with customer service related issues

* Provide excellent customer service and customer relations

* Take incoming telephone calls from customers requesting customer service

* Resolve customer service problems/issues

**Job Requirements:**

* Assure quality customer service to all customers

* Resolve customer product or service issues

* Handling customer issues/requests maximizing customer satisfaction

* Support customer orders such as new customer account

* Resolve customer service oriented issues

* Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department

* Verify information/answer customer inquiries

* Ensuring that outstanding customer service

* Maintain reports on customer service

* Improve the customer service function and customer experience

* Resolve customer service issues or refunds

* Greeting customers and assessing customer needs

* Provide exceptional customer service by greeting customers and assessing customer needs

Location: Columbus, OH Industry: Customer Service Representatives Position type: JTFT Date Posted: December 15



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