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Order Management Specialist Conshohocken, PA

1 month ago

Conshohocken, United States HCRC Staffing Full time

We are looking for a goal-oriented, highly accurate and motivated individual to join us full time in Conshohocken, PA as our Order Management Specialist. The Operations Specialist/Order Management is responsible for working closely with the shipping department ensuring 100% of all orders are shipped correctly and on time. Ideally, the incoming specialist can maintain a polite & helpful attitude when dealing with high-stress customer situations, is proficient in Microsoft Office Suite or similar software, can work individually or as a team, with a strong attention to detail and basic knowledge of office equipment. Medical Device/ pharmaceutical background or experience is a plus. About us: We have a Bio-Healthcare company, medical processing, and shipping facility, and we work hard to support the clients throughout the ordering process to ensure delivery of our products in a compliant and efficient manner. To execute on our mission, we have a team that brings many years of experience, and we work closely with renowned experts, as well as leading scientists and physicians to achieve our ambitious goals. Duties & Responsibilities: Deliver outstanding customer service by responding and handling all calls and emails regarding customer orders Manage the shipping reports daily for end of day external customer reporting Perform end of day audit checks within the orders team to ensure all customer orders have been correctly submitted Respond to client emails and calls requiring same-day response and resolution via email and/or phone call Develop and maintain professional working relationships with current and potential customers, partners, and vendors Provide status and tracking data to leadership and customers as requested Handle all inquiries for rush orders and revisions to orders in process Work with the sales team to provide solutions to our customers when they face order and/or shipping challenges Requirements: Experience in QuickBooks, NetSuite, or proprietary shipping software preferred Experienced with Inventory/Order Management systems Strong computer skills with MS Office and other ERP Inventory experience Understanding/Basic excel skills Experience in Adobe PDF and file storage discipline Medical Device/pharmaceutical background or experience is a plus Compensation (range): $55k-$65k (depending on experience) Benefits: 401(k) Health insurance Dental Insurance Vision insurance PTO Ready to join a fast-growing, supportive team in an excellent working environment? We need a team player with a great attitude to do whatever needs to get done We offer competitive pay with great benefits and the chance to grow with us If you are interested, please contact us. We look forward to hearing from you. HCRC Staffing

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