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Sr. Parts Technical Customer Service Rep

3 months ago

Jacksonville, United States JM Family Enterprises Full time
Sr. Parts Technical Customer Service Rep provides support and training and acts as a problem-solving liaison for customers. Serves as an advisor regarding resolution of technical issues that directly affect customer satisfaction. Requires technical and product knowledge.

Requirements:

  • Primary point of contact for SET dealership parts department personnel.
  • Assist dealers with specifying correct parts and accessories information for vehicle applications.
  • Assist dealer personnel with Electronic Parts Catalog (EPC) usage and applications.
  • Assist dealer personnel with the Toyota Accessory Sales Guide (ASG).
  • Utilize the Toyota Information System (TIS) to provide dealers with up to date Toyota PANT and SET Parts and Accessory Bulletin information as needed.
  • Provide dealer personnel with up to date back order information, accurate ETAs, and package tracking information as needed.
  • Assist JMFE Associates with parts orders, tracking and shipment information through the Associate Parts Purchase Program
  • Participate with team members on ongoing innovation efforts to improve efficiencies within the Parts Technical Services department that promote better service to SET dealerships.
Qualifications:
  • 2 Years of automotive parts department background with extensive general automobile knowledge.
  • Work history that demonstrates exceptional customer service skills
  • Must possess above average knowledge of automotive Electronic Parts Catalog (EPC).
  • Toyota or Lexus experience preferred
  • Must be detailed oriented with exceptional follow up skills
  • Must possess above average written and verbal communication skills to interface with SET dealership personnel.
  • Good working knowledge of Microsoft products (Excel, Word, and Outlook).
  • Must have excellent attendance record.
  • Basic warehousing and accounting knowledge helpful.
  • Bachelor's degree preferred.
  • Fluency in Spanish as a second language helpful


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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.