Credit Administrator

2 weeks ago

Houston, United States Hajoca Corporation Full time
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The District Credit team in our National Support Center (NSC) is looking for a Credit Administrator in Houston, TX. This position will be remote.

Pay for this position is between $22 and $24 per hour at this location.

The Credit Administrator handles all aspects of the credit and collections process for an assigned base of accounts in accordance with Company policy and procedures with the goal of supporting sales through approving credit and collecting Accounts Receivable. The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems. A faster-than-average pace will be the norm for this position. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. This portion of the work will often focus on relationships with others. Correct handling of details dealing with others is necessary to maintain and grow relationships. As time is usually a factor, the work must be done on time, as well as correctly. In general, this is a position where guidelines, structure, and established policies must be followed fairly closely, while working with and for others.

As a Credit Administrator with Hajoca your specific duties will include, but are not limited to:
  • Provide customer service and develop relationships with internal/external customers
  • Prepare credit approval packages for submitted applications, annual reviews, job accounts, & credit line increases
  • Understand and interpret credit bureau reports and business credit reports
  • Respond to reference requests on existing customers
  • Assist in the credit analysis and credit approval process
  • Assist in collateral issues
  • Approve credit lines up to $10,000
  • Review over credit limit reports to begin analysis of customers requiring credit line increases
  • Communicate with PCM's to understand PC exposure in relation to increased customer activity
  • Conduct collection calls as requested
  • Enter and maintain notes within the system for accounts contacted
  • Reconcile customer statements/billings
  • Provide invoice/statement documents to customer as requested
  • Process refunds of credit balances
  • Working on CBA (Optional)
Job Characteristics:
  • Each day different from the next, especially in personal interactions
  • Fast-paced environment
  • Multiple tasks going simultaneously
  • Very socially focused; requires "how can I help you?" attitude
  • Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship
  • Adherence to established guidelines and procedures is important
  • Open, flowing communication is important
  • Position requires working with and through others, especially in a helping role
  • There is a need for a persuasive, "selling" (rather than "telling") communication style
  • Strong, friendly follow-up necessary on tasks delegated to ensure proper results
Knowledge, Skills, and Abilities
  • Possess a high level of accuracy and attention to detail.
  • Must be customer service oriented; strong desire to meet the needs of external and internal customers.
  • Achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable.
  • Must have leadership skills, e.g. innovative, decision maker, influence and support others.
  • Must be professional; organized and able to manage work, time, and problems.
  • Results oriented; focused on attaining goals and objectives.
Education, Training, Experience

Minimum Qualifications:
  • Associates Degree or equivalent relevant experience
  • 2+ years in a customer service role
  • Accounting / mathematical ability and experience
  • Microsoft Outlook, Word, and Excel proficiency
Preferred Qualifications:
  • Wholesale distribution experience
  • Eclipse software proficiency
The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident and Hospital Indemnity coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare and dependent care
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Full-time and part-time benefits:
  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth
EEOC Statement

Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

Other details
  • Pay Type Hourly
  • Min Hiring Rate $22.00
  • Max Hiring Rate $24.00


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