Claims Manager
3 weeks ago
MUST LIVE IN CALIFORNIA - ROLE IS REMOTE
Must Have
Must be a current resident of either CA or TX.
Minimum of 5 years of claims management experience.
Significant experience with CA auto claims, preferably non-standard auto.
Must have a current CA adjusting license.
Must have a valid passport and be willing to travel, including international travel.
Selling point
Fastest growing auto insurer in the country, opportunity for growth and stability, growing service lines into multiple new states in coming years and will lead the Product team
Under moderate supervision of Management, the Claims Supervisor performs the essential functions of the position, which includes but is not limited to supervising a team of Claims Representatives and Claims Support Specialists. Ensure that the team meets service standards and performs essential functions at or above the quality and service standards of the Insurance Company.
Duties and Responsibilities
Review automobile claim investigations
Make handling recommendations, and provide direction to subordinates
Ensure ongoing adjudication of claims within company standards and industry best practices and regulations
Determine, recommend and grant authority for settlement and payment processes
Responsible for overall file handling and work product quality of subordinates
Produce grammatically correct and clearly written correspondence including letters, memos,
reports and claim file documentation
Assist in the operations of the claims department, including making recommendations and implementing organizational structure adequate for achieving the department’s goals and objectives
Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations
Provide feedback to Management on process and system improvement initiatives for the department
Report to Management as soon there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise
Staff Training-Foster a highly focused training and development environment within the Claims Department
Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations
Provide timely and thorough documentation for all things related to employee performance, training, recognitions and/or coachings
Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department
Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc.
Assist to identify, recruit, hire and develop top talent
Ability to achieve targeted performance goals
Maintain that sensitive information regarding employees and the Company is kept confidential
Regular and predictable punctuality and attendance
Other duties as necessary
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