Production Support Analyst

5 days ago


Morris Plains, United States Brooksource Full time

About the Role:

We are seeking a dedicated and skilled Production Support Engineer to join our dynamic team. This role is crucial for ensuring the smooth operation and performance of our production environments, focusing on incident resolution, application stability, and operational analysis.

Key Responsibilities:

  • Operations & Analysis:
  • Monitor and maintain the health of production systems.
  • Perform root cause analysis for incidents and implement preventive measures.
  • Utilize Splunk and Dynatrace for monitoring, logging, and performance analysis.
  • Conduct regular reviews and audits of system performance and security.

Triage Support:

  • Provide Level 2/3 support for production incidents, ensuring timely resolution and minimal business impact.
  • Troubleshoot and resolve issues related to Java, Spring Boot, EAP (Enterprise Application Platform), API Gateways, and AWS services.
  • Collaborate with development teams to identify and resolve application issues.
  • Manage and escalate critical incidents to relevant teams while ensuring proper communication and documentation.
  • Technical Expertise:
  • Utilize Splunk for log analysis and Dynatrace for application performance monitoring.
  • Support and maintain Java-based applications running on Spring Boot and EAP.
  • Manage and troubleshoot API Gateway configurations and integrations.
  • Handle AWS infrastructure-related incidents, ensuring optimal performance and availability.
  • Continuous Improvement:
  • Proactively identify areas of improvement in the production environment and work on automation and optimization initiatives.
  • Participate in post-incident reviews and contribute to improving incident management processes.
  • Stay updated with the latest industry trends and best practices to enhance system reliability and performance.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in a production support role, with a strong focus on operations and analysis.
  • Hands-on experience with monitoring tools such as Splunk and Dynatrace.
  • Strong troubleshooting skills with Java, Spring Boot, and EAP.
  • Experience with API Gateways and AWS services.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills and the ability to collaborate effectively with cross-functional teams.

Preferred Skills:

  • Knowledge of ITIL practices and principles.
  • Experience with automation tools and scripting languages.
  • Familiarity with DevOps practices and tools.


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