Customer Service and Support Representative I
4 weeks ago
Rally House is a specialty retail store that carries all things local We are looking for people who are enjoy working for a growing organization, as we currently operate 250+ stores nationwide, with many more to come You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers. Apply today and be part of our growth
Job Description
The Customer Service and Support Representative I will report to the Customer Service and Support Manager. The primary focus of this role is to support our external and internal customers. Including help locating product, give status on orders, find answers to the customers purchase questions. It is important that the role act with a sense of urgency. The work will be performed via phone calls or live chats. The candidate will focus on one set of responsibilities, either customer or store and support the other in an overflow capacity for high volume times.
Responsibilities
Customer Support Responsibilities
- Answer Chats and Calls from customers.
- This is the first point of contact with Rally House so you are acting as the face of the company. You will need to be prompt, polite, and professional in all interactions with the customer.
- Research and resolve order issues or shipping issues for the customer.
- Cancel line items or orders per customer's request.
- Will need to walk the customer through making a purchase when needed.
- Our goal is to provide best in class service to our customers.
Store Support Responsibilities
- Answer Chats and Calls from RallyHouse store employees.
- Research and provide answers to order and product related questions.
- Capture data from each interaction.
- Report inventory discrepancies or product issues as notified from store employees.
- Work with Store Support Supervisor to make sure trending information or problems at the store level are reported to the appropriate teams.
- When required help manager in training new hires store support functions.
Skills and Knowledge
Aptitude for interpreting retail data and applying solutions as problems arise, Detail oriented, Proven track record of delivering an exceptional customer experience, deliver results while controlling shrink and payroll., Strong math skills
Qualifications
Qualifications
Proven working experience in customer service. One year experience in a Rally House store, retail store, or call center is a plus. One year experience with customer service software, databases, and tools.
Physical Requirements
Required to stand or sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Occasionally required to stoop, kneel, bend, crouch and lift as much as 10 pounds to configure computer equipment.
$18.00 - $20.00
Hourly
-
Lenexa, United States Rally House Full timeRally House is a specialty retail store that carries all things local! We are looking for people who are enjoy working for a growing organization, as we currently operate 250+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team. Apply today and be part of our growth! Seeking team members with...
-
Customer Service Representative
2 weeks ago
lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
2 weeks ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 week ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview: Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 week ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Care Representative I
2 weeks ago
Lenexa, United States ICONMA Full timeOur Client, a Medical Research company, is looking for a Customer Care Representative I for their Lenexa, KS location. Responsibilities: Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Aeromotive Inc Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Aeromotive Inc. As a Customer Service Representative, you will be responsible for managing large amounts of incoming phone calls, identifying and assessing customers' needs to achieve satisfaction, and building...
-
Customer Service Representative
3 weeks ago
Lenexa, United States Kocher and Beck Full timeJob DescriptionJob DescriptionDescription:Kocher + Beck USA, L.P., located in Lenexa, KS, is seeking enthusiastic candidates who enjoy a fast-paced environment to join our team! At Kocher + Beck, we believe that delivering our quality products is the result of having the best team. Take this opportunity to join our growing business and contribute to a...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Splintek Inc Full timeJob SummarySplintek Inc is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our customers through phone and email communication.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Splintek Inc Full timeJob SummaryAt Splintek Inc, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities• Answer customer inquiries and resolve issues in a timely and professional manner•...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Centrinex Full timeCustomer Service RepresentativeAt Centrinex, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and answering customer inquiries in a timely and professional...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Blackmore and Glunt, Inc. Full timeAre you looking for a challenging role that offers a great work-life balance and competitive compensation? Do you prefer a relaxed, collaborative office environment over corporate stuffiness? Come work for a family-owned company that values excellent customer service and has a 70-year legacy of integrity.Description of Role: The Customer Service...
-
Client Services
2 weeks ago
Lenexa, United States TalentBurst Full timeClient Services - Customer Care Representative Location : Lenexa, KS - 66219 Is Covid Vaccination Required?: No Is Position Eligible for Remote Work?: No Shift/Time Zone: First Shift, Monday - Friday 8:00 am - 4:30 pm central time. Training: The training will be set for everyone the same at 8-5. Central Standard Time Job Description: Summary ...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Corbion Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Corbion. As a key member of our Customer Service Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesFacilitate order-related requests and assist sales teams with...
-
Customer Service Representative
2 hours ago
Lenexa, United States TEKsystems Full timeDescription: TEKsystems is partnered with a leading provider of diagnostic information services seeking Customer Service Representatives to join their team in Lenexa, KS! The Customer Care Representative demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States KIDS EMPIRE Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at KIDS EMPIRE. As a key member of our front-line staff, you will be responsible for ensuring that our guests have an exceptional experience from the moment they arrive.Key ResponsibilitiesProvide exceptional customer service to...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States David's Bridal Full timeCustomer Service RepresentativeAt David's Bridal, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key Responsibilities:Provide personalized...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States CommunityAmerica Credit Union Full timeJob SummaryThe Member Service Representative plays a vital role in providing exceptional financial support and service to Credit Union members through phone calls and written communication, focusing on building and enhancing member relationships to foster financial peace of mind.Duties and Responsibilities• Determine member needs and educate them on...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States SF Staffing Solutions Full timeJob Summary We are seeking a skilled Customer Service Representative to join our team at SF Staffing Solutions. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded. Key Responsibilities: Respond to customer inquiries via phone, email, and in-person...
-
Customer Service Representative
4 weeks ago
Lenexa, Kansas, United States Blackmore and Glunt, Inc. Full timeJob OverviewBlackmore and Glunt, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, assisting with parts and order status inquiries, and ensuring timely resolution of customer issues.Key...