Account Director

3 weeks ago

Orange, United States Innovation Institute Full time

Job Summary/Job Purpose This position oversees the operations of the assigned department for the purpose of providing a

quality, cost-effective program that meets or exceeds the quality and financial expectations of the

customer and TKA's National Clinical Engineering Program. This position is responsible for providing the customer with an aggressive clinical engineering or biomedical technical program that lowers

their annual maintenance costs, increases equipment life cycles, and above all, provides the highest

level of customer service. This position provides assistance with technology assessments, capital

purchasing and equipment safety. THE Values Teamwork Demonstrates competence in working through communication, interpersonal relations and decision

making that takes into account all of the groups and departments in the organization.

Honesty Demonstrates competence in open communication, ethical decision making and respectful treatment

of the people with whom you interact. Excellence Demonstrates competence in continuous improvement, continuous learning, accountability, teamwork,

motivating and developing others, problem-solving and decision making, displaying financial

understanding, managing daily operations, and demonstrating business/job specific knowledge. Core Competencies

Account Management Manages accounts in a manner that ensures that customer needs are

understood and met. Builds relationships with key decision makers while

showing respect for each and every person in a customer organization.

Expands services within existing accounts and keeps track of account

activities in order to respond to new developments and changes. This is

in contrast to those who are unaware of customer needs; are

unsuccessful at building relationships with key decision-makers; treat

some individuals in a discourteous or disrespectful manner; are

unsuccessful at expanding sales within existing accounts; and/or are

frequently unaware of account activity that could trigger a customer

contact and, consequently, miss opportunities for the business. Customer Focus Personally demonstrates that external (or internal) customers are a high

priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays

or other things that can adversely affect the customer. Keeps customers

informed about the status of pending actions and inquiries about

customer satisfaction with products or services. This is in sharp contrast

to behavior patterns that tend to disappoint customers, leave them

feeling forgotten and unimportant or that otherwise result in unmet needs or expectations. Handling Difficult Issues Handles sensitive or difficult issues with grace and confidence. Remains

clear-headed and focused and inspires others to do the same. Remains

objective in the face of strong emotions. Can acknowledge strong

emotions without being unduly influenced by their intensity. This is in contrast to individuals who struggle to stay calm when others are highly

emotional, retreat from difficult situations when time is of the essence, are unable to influence others to behave with some level of objectivity,

and/or ignore emotions to an extent that stakeholders do not feel heard

or respected. Managing Multiple Priorities Handles multiple assignments and priorities yet still fulfills all

commitments. Readily accepts new responsibilities and adapts well to

changes in procedures. Gives appropriate priorities to various work

demands. This is quite different from those who struggle to stay focused

when faced with multiple priorities; focus only on one or two job priorities

while neglecting others; and/or hesitate, complain or refuse to accept

new procedures or assignments. Relationship Building / Networking Builds rapport and develops alliances with a broad range of people.

Adjusts communication style to meet the needs of individuals at various

organizational levels and to meet the needs of clients. Creates alliances

by demonstrating concern and respect for others, as well as by

highlighting common interests and aspirations. Leave others feeling that

he/she will be a trusted ally and is careful to act in ways that reinforce

that trust over time. This is in contrast with the behavior of individuals

Knowledge, Skills & Abilities

Must have working knowledge of all elements of TKA National CE Program and/or industry standard

clinical engineering management. Education Degree Obtained Preferred Associates Required Bachelors Preferred Years of Experience Five (5) Years Experience as a lead/senior

technician

Work Environment

Safety Makes sure to understand every safety practice expected by the

organization. Takes no shortcuts that increase the risks of accidents,

personal injuries or equipment failures. Looks for unsafe practices in the

workplace and takes responsibility to ensure that others are aware of

the potential impact. This is distinctly different from those who are

unaware of many safety expectations, take shortcuts that increase

safety risks, and/or fail to recognize and take timely action to increase

safe practices by others.

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