![Mountain View Hospital](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative-Business Office
4 weeks ago
Level
Experienced
Job Location
Energy Plaza - Idaho Falls, ID
Position Type
Full Time
Education Level
High School
Job Shift
Day
Job Category
Health Care
Description
Mountain View Hospital is looking for a Customer Service Representative to join our team
JOB SUMMARY:
Performs all duties related to the collection of accounts receivable for Mountain View Hospital and Idaho Falls Community Hospital. Establishes payment arrangements with patients in order to collect on accounts. Answers incoming phone calls for billing department and assists patients who have services rendered at a variety of locations and does everything possible to give patients a great experience with the hospital(s) billing.
BENEFITS:
Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.
DUTIES AND RESPONSIBILITIES:
- Collects delinquent accounts, establishes payment arrangements with patients, and follows up to ensure that delinquent accounts are being paid.
- Evaluates unpaid accounts. Works with collection agency and small-claims court action accounts.
- Handles all bankruptcy accounts.
- Follows phone etiquette policy at all times. Ensures patient feel heard, understood and follows through on all patient needs. Excellent Customer Service skills a must.
- Answers incoming calls from patients and other departments with inquiries regarding Patient accounts.
- Sets up all payment arrangement on accounts and monitors them to make sure they are paying as agreed.
- Works on payment arrangements with self-paying accounts that are overdue. Types and mails collection letters and review accounts on a scheduled basis. Telephones those who do not respond to letters. Records all transactions and correspondence on account.
- Records payments received on account and notifies collection agency of amounts received.
- Prepares bad debt report to send to outside agency.
- Handles all medical liens.
- Handles all patient financial applications on patient applying for hospital assistance; mails approval or denial letters.
- Accepts and completes other duties assigned.
- The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security.
- Acts like an owner; pulls own weight; works to achieve individual, department and hospital goals. Fully accountable, owns problems until solved.
ABOUT MOUNTAIN VIEW:
Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley - all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.
Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.
Qualifications
Education/Certification: High school diploma or general education degree (GED).
Experience: One to three months related experience and/or training; or equivalent combination of education experience.
Equipment/Technology: Ability to use hospital information system, and operate basic computer functions and software.
Language/Communication: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Interpersonal: Ability to work well with others.
-
Customer Service Representative
4 weeks ago
Idaho Falls, United States Pacific Office Automation Full timeWe are looking to hire an Customer Service Representative at our office in Idaho Falls, ID. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you! Essential Job Duties Sourc Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
-
Customer Service Representative
1 month ago
Idaho Falls, United States Pacific Office Automation Full timeJob DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our...
-
Customer Service Representative
2 weeks ago
Idaho Falls, United States Pacific Office Automation Full timePosition We are looking to hire an Customer Service Representative at our office in Idaho Falls, ID. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you! Essential Job Duties Source warm sales opportunities through inbound lead follow-up and outbound cold calls and...
-
Customer Service Representative
4 weeks ago
Idaho Falls, United States Pacific Office Automation Full timeJob DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our...
-
Customer Service Representative
3 weeks ago
Falls Church, United States Nova Business Center Full time**What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Customer Service Representative
4 weeks ago
Falls Church, United States Nova Business Center Full time**What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Business Development Representative
1 week ago
Twin Falls, Idaho, United States Pacific Office Automation Full timePacific Office Automation currently has an exciting opportunity for you to join us as a Business Development Representative at our office in Twin Falls, ID. Essential Job Duties Begin every day at the office preparing and planning your day as well as Business Development, Representative, Development, Business, Manufacturing, Business Services
-
Customer Service Representative
4 weeks ago
Tinton Falls, United States TCS Full time**Job Overview**: The Customer Service is responsible for leading a team of customer service representatives in handling businesses debt-related inquiries, disputes, and concerns. This role involves overseeing day-to-day operations, ensuring excellent customer service, managing customer complaints, and implementing strategies to improve customer satisfaction...
-
Customer Service Representative
3 days ago
Tinton Falls, United States TCS Full time**Job Overview**: The Customer Service is responsible for leading a team of customer service representatives in handling businesses debt-related inquiries, disputes, and concerns. This role involves overseeing day-to-day operations, ensuring excellent customer service, managing customer complaints, and implementing strategies to improve customer satisfaction...
-
Customer Experience Representative
1 month ago
Idaho Falls, United States Enterprise Mobility Inc Full timeOverview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...
-
Customer Service Representative
2 weeks ago
Little Falls, United States Keen Home Full time**Keen Home** has partnered with **Air Temp Service Co !** **Join Our Team as a Part-Time Customer Service Representative in Little Falls, NJ!** Are you a dynamic and enthusiastic individual with excellent communication skills and a customer service background? If so, we have an exciting opportunity for you to join our team as a Part-Time **Customer Service...
-
Customer Service Representative
1 month ago
Twin Falls, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0755 located at 1118 Blue Lakes Blvd Twin Falls, ID 83301. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...
-
Customer Service Representative
4 weeks ago
Twin Falls, United States QCHI Full timeLendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! This position will work at Store 0755 located at 1118 Blue Lakes Blvd Twin Falls, ID 83301. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team...
-
Customer Service Representative
1 month ago
Great Falls, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020435 Showing 1 location **Job Details** **Description** ****At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our **Customer Service...
-
Customer Service Representative
4 weeks ago
Great Falls, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020435 Showing 1 location **Job Details** **Description** ****At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Representatives are committed to this purpose.**** Our **Customer Service...
-
Customer Service Representative
1 month ago
Fergus Falls, United States CHS Inc Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...
-
Customer Service Representative
1 month ago
Falls Church, United States Edge Concepts Inc. Full timeEdge Concepts is an outsourced marketing agency looking for a Customer Service Representative to join our Falls Church office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio....
-
Customer Service Representative
3 weeks ago
Falls Church, United States Edge Concepts Inc. Full timeEdge Concepts is an outsourced marketing agency looking for a Customer Service Representative to join our Falls Church office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio....
-
Customer Service Representative
1 month ago
Fergus Falls, United States CHS Full timeCHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but...
-
Customer Service Representative
3 weeks ago
Falls Church, United States AlphaGraphics - US695 Full time**BENEFITS/PERKS**: - Competitive Compensation - Flexible Scheduling - Hard work, collaboration, humanity, fun, and laughter - Career path development **COMPANY OVERVIEW**: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that...