Patient Access Operator

2 months ago

Sidney, United States Wilson Health Full time

Wilson Health is looking for a Part-time- Operator for our Patient Access Department location in Sidney, Ohio (North Dayton, Ohio) area.

Key Perks and Benefits:

  • Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
  • Generous paid time off program beginning day one.
  • Medical Insurance: Your Choice of Two High Deductible Health Plan Options or a PPO, Dental and Vision Insurance.
  • H S A with employer contribution for eligible health plans, FSA for medical and dependent care expenses
  • Industry leading retirement plan- employer contributions begin day one, no waiting period for participation.
  • Tuition Assistance Program.
Who We Are:

At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.

Employment Status: Part-time

Working Hours: Thursday & Friday 9AM-3PM

Every other Weekend: 7:30AM - 3:30PM

Every other Holiday

Position Reports to: Director of Patient Access & Medical Records

SUMMARY: Under the direction of the Op-Center Coordinator, the Op-Center Technician will answer the Cisco Switchboard Console by phone or by application, overhead appropriate announcements, contact appropriate staff members and doctors and keep accurate log records which are kept neat and readable. Type and file daily information. Monitor alarm panels. Ability to read doctor's monthly call schedule and fill out Call List accurately. Will operate computer and peripheral equipment in order to execute the required daily operations. Attend department meetings when scheduled.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following....other duties maybe assigned

HANDLE THE VOLUME OF INTERNAL AND EXTERNAL CALLS WITH SPEED AND ACCURACY:

Calls are consistently transferred to the requested number

Calls are answered in a timely fashion

Demonstrating ability to operate the use of the switchboard console by phone or by PC Application (hold, park, transfer and overhead pages).

Be able to multitask - phone calls, codes, alarm panels all going off at multiple times.

RESPONSIBLE FOR ASSIGNED COMMUNICATION:

Demonstrate the ability to properly send messages accurately.

Understanding proper communication procedure (overhead, outlook text, Cortex, email..etc.)

ABILITY TO HANDLE ALL EMERGENCY PROCEDURES:

Know and execute, with little supervision, proper procedure for all Code Panels including - careflight, traumas, panic alarms, etc.

Demonstrate competence in procedures associated with all DRILLS: Fire, Disaster, Active Shoot, Code Adams, etc.

Must be able to read the code panel and justify which had been activated on the Simplex Annunciator Panel. Execute of all codes need to be accurately announced: Loud, calm, clear, etc.

HANDLE THE VOLUME OF INTERNAL AND EXTERNAL CALLS WITH SPEED AND ACCURACY:

Calls are consistently transferred to the requested number

Calls are answered in a timely fashion

Demonstrating ability to operate the use of the switchboard console by phone or by PC Application (hold, park, transfer and overhead pages).

Be able to multitask - phone calls, codes, alarm panels all going off at multiple times.

RESPONSIBLE FOR ASSIGNED COMMUNICATION:

Demonstrate the ability to properly send messages accurately.

Understanding proper communication procedure (overhead, outlook text, Cortex, email..etc.)

ABILITY TO HANDLE ALL EMERGENCY PROCEDURES:

Know and execute, with little supervision, proper procedure for all Code Panels including - careflight, traumas, panic alarms, etc.

Demonstrate competence in procedures associated with all DRILLS: Fire, Disaster, Active Shoot, Code Adams, etc.

Must be able to read the code panel and justify which had been activated on the Simplex Annunciator Panel. Execute of all codes need to be accurately announced: Loud, calm, clear, etc.

PAPERWORK:

Page answer log sheet maintain accuracy.

Communicate/Inform Supervisor, other shifts and or other departments of daily events/occurrences.

Help keep policy procedure documents updated including: codes, phone directory, fax sheet, doctors information, call list manual, etc.

OPERATE COMPUTER/EQUIPMENT TO EXECUTE THE REQUIRED DAILY COMPUTER OPERATIONS.

Demonstrates basic computer knowledge how to open, process/execute and exit all necessary software as assigned per shift.

ABILITY TO ADAPT TO NEW PROCEDURES, SUCH AS:

Alarms, different paging devices, computer jobs, etc.

Understanding and learning new procedures within 7 working days.

Ability to understand commands on computers when it concerns pressing buttons, flipping switches, loading paper,etc.

PHONE ETIQUETTE:

Strict confidentiality on and off the job regarding patients

Courtesy when handling all types of callers.

Maintaining a good working relationship with doctors and hospital staff.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or general education degree (GED), or one year related experience and/or training, or equivalent combination of education and experience.

PAPERWORK:

Page answer log sheet maintain accuracy.

Communicate/Inform Supervisor, other shifts and or other departments of daily events/occurrences.

Help keep policy procedure documents updated including: codes, phone directory, fax sheet, doctors information, call list manual, etc.

OPERATE COMPUTER/EQUIPMENT TO EXECUTE THE REQUIRED DAILY COMPUTER OPERATIONS.

Demonstrates basic computer knowledge how to open, process/execute and exit all necessary software as assigned per shift.

ABILITY TO ADAPT TO NEW PROCEDURES, SUCH AS:

Alarms, different paging devices, computer jobs, etc.

Understanding and learning new procedures within 7 working days.

Ability to understand commands on computers when it concerns pressing buttons, flipping switches, loading paper,etc.

PHONE ETIQUETTE:

Strict confidentiality on and off the job regarding patients

Courtesy when handling all types of callers.

Maintaining a good working relationship with doctors and hospital staff.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High School diploma or general education degree (GED), or one year related experience and/or training, or equivalent combination of education and experience.

Mission & Vision & Values:
  • Improve the health and wellness of the community by delivering compassionate, quality care.
  • Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
  • A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.


EOE (Equal Opportunity Employer)

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