Front Desk Agent

2 weeks ago

Roseville, United States Residence Inn Roseville Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

Residence Inn Roseville

1930 Taylor Road Roseville, CA 9566

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

For California Applicants Only

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a drivers license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

  • Front Desk Agent

    4 weeks ago

    Roseville, United States Roseville Home2 Suites by Hilton Full time

    **Guest Service Agent/Front Desk Agent** **Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!** **What We Offer**: - Career advancement opportunities - Employee discounts - Competitive pay - Flexible work...

  • Front Desk Agent

    1 month ago

    Roseville, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01158 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    4 weeks ago

    Roseville, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01158 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    2 months ago

    Roseville, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Flexible work schedule ...

  • Front Desk Agent

    2 days ago

    Roseville, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Flexible work schedule...

  • Front Desk Agent

    2 months ago

    Roseville, United States Roseville Home2 Suites by Hilton Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payFlexible...

  • Front Desk Agent

    2 weeks ago

    Roseville, United States Arbor Lodging Management Full time

    ** Front Desk Agent - FULL TIME** **Job Category****:** Front Desk **Requisition Number****:** FRONT002072 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for...

  • Front Desk Agent

    4 weeks ago

    Roseville, United States Residence Inn Roseville Full time

    Compensation Type: Hourly Highgate Hotels: **Location**: Residence Inn Roseville 1930 Taylor Road Roseville, CA 9566 Overview: The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and...

  • Front Desk Agent

    3 weeks ago

    Roseville, United States Highgate Full time

    Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash...

  • Pediatric Dental Front Desk

    4 weeks ago

    Roseville, United States Richard B Knight DDS MS Full time

    **About us** We are a small private pediatric dental practice. We value personal relationships with our families and are looking for someone to join our team as a front desk receptionist. Our work week is Monday-Thursday (8hr shifts.) Job Summary: We are seeking a friendly and compassionate Front Desk Agent to join our small team. As the first point of...

  • Pediatric Dental Front Desk

    3 days ago

    Roseville, United States Richard B Knight DDS MS Full time

    **About us** We are a small private pediatric dental practice. We value personal relationships with our families and are looking for someone to join our team as a front desk receptionist. Our work week is Monday-Thursday (8hr shifts.) Job Summary: We are seeking a friendly and compassionate Front Desk Agent to join our small team. As the first point of...

  • Front Desk Associate

    2 weeks ago

    Roseville, United States Miracle-Ear Full time

    We’re looking for a driven individual who is passionate about helping others to become our next **Front Office Associate!** As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction...

  • Front Desk Receptionist

    2 weeks ago

    Roseville, United States Boys & Girls Club of Placer County Full time

    TITLE**:FRONT DESK SPECIALIST - SUMMER PROGRAM TERM** JOB CLASSIFICATION**:PART-TIME, NON-EXEMPT, TEMPORARY **(_potential fall rehire)_ LOCATION / PAY / HOURS**:ROSEVILLE / **_starting_ **$17.00 per hour / 25-35 hrs per week** - **Looking for a fun and rewarding youth development support position**_ - **this summer in a positive team environment? **_ -...

  • Guest Service Agent

    4 weeks ago

    Roseville, United States Roseville Residence Inn by Marriott Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive payDaily...

  • Front Desk Rep

    2 weeks ago

    Roseville, California, United States Red Roof Full time

    ** Front Desk Rep - Part-Time** **Job Category****:** Inns - Hourly **Requisition Number****:** FRONT02429 Showing 1 location **Job Details** **Description** Someone to help our guests Show off your city and be the tour guide for the guests send them to your local favorites. Make an impact on your guests by making each experience unique and tailored to them....

  • Front Desk Coordinator

    2 months ago

    Roseville, United States Walser Automotive Group, LLC Full time

    Walser Automotive Group is a company of car people. We sell them. We service them and so much more. It's our livelihood and our passion. We're also a company of people who love people. We show that through progressive, family-focused benefits and per Front Desk, Coordinator, Hotel

  • Front Desk Receptionist

    2 months ago

    Roseville, United States San Pablo Petro Inc Full time

    Job DescriptionJob DescriptionLooking for a Front Desk Receptionist for the weekends at Justin's Car Wash.Responsibilities:1.Greeting customers2.Running transactions on Cash Register3.Knowledge of Menu4.Money Management5.Opening and closing of the Car Wash LobbyRequirements:1.No experience necessary2.Knowledge of cash register (running transactions)Age...

  • Front Desk Receptionist

    4 weeks ago

    Roseville, United States San Pablo Petro Inc Full time

    Job DescriptionJob DescriptionLooking for a Front Desk Receptionist for the weekends at Justin's Car Wash.Responsibilities:1.Greeting customers2.Running transactions on Cash Register3.Knowledge of Menu4.Money Management5.Opening and closing of the Car Wash LobbyRequirements:1.No experience necessary2.Knowledge of cash register (running transactions)Age...

  • Guest Service Agent

    4 weeks ago

    Roseville, United States Roseville TownePlace Suites by Marriott Full time

    Job DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Full time & Part time hours available!Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement...

  • Front Desk Associate

    1 week ago

    Roseville, United States FirstService Residential Full time

    Job Overview: A Front Desk Associate (Onsite Propert y Admin) performs all administrative tasks to ensure the smooth operation of the office, including handling correspondence, phone calls and scheduling. Compensation: $18 - $20 an hour FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or...