Customer Service Representative

2 months ago


Henderson, United States Farmers Insurance Group Full time

** Customer Service Representative (Remote)**

11995 **We are Farmers**

We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture **We are Farmers**

**Reside in Nevada ONLY**

**Job Summary**

Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience. **Essential Job Functions**

- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.

- Reviews problems and communicates with appropriate personnel to obtain information when necessary.

- Responds to customer inquiries through appropriate mediums.

- Attains performance level standards as outlined in performance objectives.

- Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.

- Stays current with relevant product(s).

- Understands and strives to support organizations overall strategy.

- Models Farmers core values.

- Performs other duties as assigned.

CORE COMPETENCIES

- Business Results: Meets individual performance, metrics and goals.

- Innovation: Identifies and suggests innovative process changes to support business practices.

- Communication: Above average written and verbal communication skills.

- Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.

- Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.

**Physical Actions**

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. **Physical Environment**

Required job duties are normally performed in a climate- controlled office environment **Education Requirements**

- High school diploma or equivalent required. - Bachelor's degree preferred. **Experience Requirements**

Proven competency performing Service Advocate essential job function and special skills or relevant experience.

6 months to 1 year Commercial Auto call center experience preferred

P&C license or Personal lines license a plus

**Special Skill Requirement**

- Critical Thinking - Advanced conflict resolution skills - Consistently meeting or exceeding performance measurement goals Job Location(s): US - NV - Henderson, US - NV - LsVgas-1850Flam, US - NV - LsVgas-2030Flam, US - NV - LsVgas-7450Arro, US - NV - LsVgas-Arroyo, US - NV - LsVgas-DesrtInn, US - NV - LsVgas-E 1st St, US - NV - LsVgas-PeakDr, US - NV - LsVgas-TownCtr, US - NV - LsVgas-WarmSpgs, US - NV - Reno-Moana, US - NV - Reno-Virginia

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