Customer Service Representative

1 month ago

Henderson, United States Precise Personnel, LLC. Full time
Job DescriptionJob Description

Summary: Provides all aspects of customer service which includes processing customer purchase orders, fielding telephone calls, and responding to customer inquiries. Supports overall business productivity by performing the following duties.
Duties and Responsibilities include, but not limited to the following:

1. Answers phone calls and responds as appropriate or transfers call as necessary.*

2. Receives Customers’ Purchase orders (e-mail, fax and/or telephone) and accurately create a Sales Order into QuickBooks.

3. Send Order Confirmation to Customers, and if needed, request revisions regarding Pricing, Out Stock Items, Pre-Paid Freight Minimums, Excess Shipping Charges, Full Case Quantiles, as required.

4. Assembles Pick List with Purchase Order and sends to Warehouse for Processing.

5. Upon receipt from Warehouse of Shipped Order, creates Invoice (billing) and e-mails invoice to Customers.

6. Corresponds with customers and responds to customer questions, concerns, and requests.*

7. Handles all customer returns or refunds by tracking appropriately in the RMA log, coordinating with shipping on inspection, and processing credit.*

8. When applicable, sends and receives credit card authorization.*

9. Utilizes proper communication with warehouse employees regarding shipments, product inventory, returns, or any other customer or business related inquiry.*

10. Supports physical inventory cycle counts.

11. Performs other duties as assigned. Note:

* Indicates an essential job function

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Language Ability: Ability to read and comprehend simple instructions.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several multiple variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office Suite, MS Teams, QuickBooks, FedEx Ship Manager, and other software as needed Education/Experience: High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Professional, congenial and cooperative

• Detail orientated and organized

• Effective time management skills

• Strong phone skills

• Ability to work well with others

• Self-motivated

• High Computer literacy

• Accurate written oral communication skills

  • Bilingual is a plus

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
  • The employee is frequently required to reach with hands and arms.
  • The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch or crawl.
  • The employee must occasionally lift and/or move up to 15 pounds.
  • Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Company DescriptionA growing company offering room for growth, success, and profitability.Company DescriptionA growing company offering room for growth, success, and profitability.

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