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Specialist, RFS Lease Commencement
4 months ago
Specialist, RFS Lease Maintenance
POSITION PROFILE
Responsible for evaluating and performing maintenance requests submitted to RFS. Maintains the integrity of the internal lease deck by auditing customer lease agreements, monitoring a series of Infolease reports and updates Infolease. Advises non-FSB users on internal lease policy and works together with Sales, Customer Administration and Accounting to initiate or resolve customer billing issues.
Job Duties and Responsibilities
* Reviews and audits Customer paperwork, lease agreements and associate documents
* Reviews and audits requests to modify lease billing to ensure paperwork supports these changes.
* Modifies internal lease billing in Infolease in accordance with customer signed documents.
* Reviews requests for customer credits to ensure proper approvals based on O-15 policy have been obtained.
* Provides internal lease support on lease billing related questions.
* Serves as a resource for IT on internal lease testing/updates.
* Facilitates conference calls as needed to resolve customer billing issues.
* Responsible for maintaining a number of monthly internal lease reports.
* Works directly with sales on refinance opportunities.
* Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
* Requires high school diploma. Preferred, bachelor's degree.
* 5-7 years of business process, leasing customer service-related training experience required.
* Ability to multi-task and handle projects simultaneously
* Strong verbal and written communication skills, ability to listen attentively and express ideas clearly and concisely.
* Extremely organized and able to meet deadlines.
* Strong analytical skills
KNOWLEDGE, Skills, And Abilities
* Advanced Excel Skills required.
* Ability to work within a team.
* Ability to work cross-functionally with all departments within Ricoh.
* Knowledge of principles of leasing and basic accounting principles
* Strong Written and Verbal Communication skills
* Full understanding of leasing and lessor relationships
Working Conditions, MENTAL AND PHYSICAL DEMANDS
* Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level,
* Work assignments are diversified, new alternatives are regularly developed, and examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
* A frequent volume of work and deadlines impose strain on a routine basis.
* Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10lbs. (e.g., papers books, files and small parts, etc)
* Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
