Guest Services Representative

5 days ago

San Diego, United States San Diego Padres Full time

DEPARTMENT: Guest ExperienceREPORTS TO: SeniorManager, Guest ExperienceSTATUS: Part-Time; Non-Exempt; Union (SEIU, Local 1877)San Diego Padres Commitment :The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.We strongly encourage candidates from non-traditional backgrounds or underrepresented groups toapply.If you are not sure youre 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.San Diego Padres Petco Park Promise:Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, ourballpark and each other. We make meaningful and memorable connections that set us apart from othervenues and experiences. Each position on our team actively lives out this nonnegotiable commitmentevery day to CARE, CONNECT, EXCEED.Your role as a Guest Services Representative (GSR):You will be one of the first friendly faces to proactively welcome guests to the ballpark. You will be supporting different areas of the ballpark including, but not limited to, the seating bowl and entry gates.As a Guest Service Representative, you will gain or strengthen a variety of skills in the areas of customer service, people, and crowd management to exceed guest expectations.All the responsibilities we will trust you with:Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests expectationsUtilizing ticket scanning equipment to assist guests at entry gatesManaging crowd flow, verifying, and maintaining ticket integrity in the seating bowlEvaluating guests needs during events through empathy, good listening skills, and effectively resolving them through appropriate action, service, or solutionCaring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices.Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres to engage and assist our guestsYour areas of knowledge and expertise that matter most:Being consistent, punctual, and having reliable attendanceBeing personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fast-paced large crowd environmentHaving excellent communication skills, with the ability to de-escalate situationsPossessing a high degree of discretion, integrity, and accountabilityHaving the ability to quickly learn and effectively operate technology-driven handheld, portable devicesHaving a strong ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experienceBeing bi-lingual in English/Spanish is a plus but not necessaryYou will be required to meet the following:Must be at least 18 years of age by the start of employmentMinimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 poundsMust be available to work a minimum of seventy five percent (75%) of ALL scheduled events during each calendar year, including one hundred percent (100%) of all baseball events scheduled for weekends (Friday, Saturday, and Sunday) with the exception of up to six (6) weekend eventsAvailable to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as neededAs a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check.Salary and Additional Compensation:This position is a Union position and as such is subject to the rates and benefits agreed upon in the Collective bargaining agreement.Per the California pay transparency law, the pay rate for this position starts at $18.00 per hour and will increase after the first sixty (60) events to $20.00.In addition to your hourly rate, union positions also receive paid sick leave, holiday pay for specific holidays, parking reimbursement, eligibility for an end of season bonus, employee discounts and appreciation, and recognition opportunities.#LI-onsite

by Jobble

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