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Customer Service Representative

2 months ago

Manchester Center, United States The Vermont Country Store Full time
Description

There's no cookie-cutter Customer Service at The Vermont Country Store. We pride ourselves on providing every customer the best possible experience, because our Customer Service Representatives are experts at treating people how they would want to be treated - like people

If that sounds like fun, you may be just the person we're looking for

Every Customer Service Representative receives on-the-job training

Location: 5650 Main Street, Manchester Center, VT

Current Customer Service Hours of Operation:

Monday - Saturday: 8:00am - 8:00pm

Sunday: 10:00am - 6:30pm

A Sampling of What You'll Do

  • Answer customer phone calls to assist with placing orders from our catalog or online store
  • Answer customer questions about products and orders
  • Become knowledgeable about products offered by The Vermont Country Store
  • Build relationships and engage customers during phone calls
Who We're Looking For
  • Must be a Vermont resident
  • Must have an internet speed of at least 30mbps for remote work
  • Must be at least 16 years of age
  • Dependable, enthusiastic, and flexible team player
  • Ability to learn new computer applications
  • Ability to use a computer keyboard and mouse
  • Desire to work in a fast-paced environment
What You'll Love About The Vermont Country Store
  • Flexible schedules
  • Potential for year-round employment
  • Temperature-controlled environment
  • Vermont Area Attractions discounts
Unique Perks
  • $20,000 Holiday Season Giveaway
  • Holiday Peak Cash Incentive Program
  • Fun seasonal activities, food and giveaways
  • Onsite fitness facilities
  • 50% Employee Discount in-store and online
  • Onsite wellness center providing free flu shots
  • Free pass to The Bus
  • Enhanced Referral Program


About Us

The Vermont Country Store is one of the most unique and beloved companies in America. Orton Family owned since 1946, the company offers a comprehensive assortment of high-quality, practical and hard-to-find goods through its catalog, website and two stores in Weston and Rockingham, Vermont. Despite the company's image as an old-fashioned country store, The Vermont Country Store is a champion of innovation in our marketing, our operations and as an employer of choice. For two years running, The Vermont Country Store has earned the #1 ranking in the Universal Service Provider category of Newsweek Magazine's Best Online Shops, placing ahead of Amazon, Walmart, Target and other industry leaders. Come join our high-performing team who collaborate, innovate, and deliver strong results. We're committed to seeking life-long learners, promoting from within and creating long-term opportunities for those who excel. We welcome you to apply even if you don't check all the boxes. We hope you'll consider joining us and see where a career with us can lead you.