Desktop Support Technician

2 weeks ago


Lafayette, United States CareerBuilder Full time

Description

Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors. The position of

Desktop Support Technician

is responsible for providing tier 2 hardware and software support to all corporate users. This involves providing technical assistance and problem resolution, setting up, maintaining and repairing computer systems throughout the company and ensuring security software is updated and running properly under the leadership of the Lead SysOps Desktop Support Technician.

Key Responsibilities:Provide tier 2 hardware and software support to all corporate usersTroubleshoot, upgrade, and install corporate computer equipmentMaintain computer equipment and software for secure, efficient operationsRepair computer endpoints as requiredTest and implement new software programsSupport staff on assigned projectsEnsure internet security software is updated and runningDocument solutions and inform others of changesPerform other duties as assignedMinimum Qualifications:

High school diploma or equivalent1 year of professional experience with computer hardware and software, including building computers, network cabling, and troubleshooting issuesExcellent communication skills via telephone, email, and in-person conversationAbility to read and understand technical manualsAbility to multi-task and prioritize effectivelyStrong customer-centric focusPatience, problem-solving skills, and high attention to detailAbility to work independently and within a team environmentAbility to lift 40 poundsPreferred Qualifications:

College degree or formal educational trainingStrong understanding of Microsoft and/or Apple operating systems and Microsoft Office applicationsA+ certification or equivalentMobile device setup, maintenance, and troubleshooting

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