Front Desk Agent

3 months ago

Pueblo, United States MCR Hotels Full time

The Front Desk Agent at the Hampton Inn & Suites Pueblo-Southgate is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

  • Front Desk Agent

    5 months ago

    Pueblo, United States La Quinta Pueblo Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Representative

    3 weeks ago

    Pueblo, Colorado, United States La Quinta Pueblo Full time

    Job Summary:We are seeking a highly skilled Front Desk Representative to join our team at La Quinta Pueblo in Pueblo, CO. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Deliver personalized attention to all guests, anticipating...

  • Front Desk Coordinator I

    3 weeks ago

    Pueblo, United States Smile Doctors Full time

    Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. * Welcomes visitors to the practice and provides information about clinic...

  • Cashier

    4 weeks ago

    Pueblo, United States Home Depot Full time

    Job Description Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify...

  • Gastroenterology Physician

    2 months ago

    Pueblo, United States GQR Recruiting Resources Full time

    Job Description: Schedule: Mon-Fri (8a - 4:30p). No call. No weekends. Patient Population: 95% Adult, 5% PEDS Caseload: 100% outpatient clinic. 100% Endocrine. 0% Internal Medicine. 0% Hospital. Average # of Patients per day: 12-16 Is the Locum Physician required to supervise other healthcare providers?: NO Will other endocrinologists be present during the...

  • Endocrinology Physician

    3 weeks ago

    Pueblo, United States Med Ninjas Full time

    Schedule: Mon-Fri (8a - 4:30p). No call. No weekends. Must be available to start ASAP with no scheduling limitations. Patient Population: 100% AdultCaseload: 100% outpatient clinic. 100% Endocrine. 0% Internal Medicine. 0% Hospital.Average # of Patients per day: 12-16Is the Locum Physician required to supervise other healthcare providers?: NOWill other...

  • Locum Physician

    4 weeks ago

    Pueblo, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • Specialty: Obstetrics & Gynecology • Job Type: Locum Tenens • Facility Location: Pueblo, CO • Service Setting: Inpatient/Outpatient • Reason For Coverage: Supplemental • Coverage Period: Oct 7, 2024 - Aug 2025 • Coverage Type: Clinical Call • Shift Schedule: 8-10 week assignment - Opt 1: MWF 830a-5p - Opt 2: Mon-Thurs...

  • Locum Physician

    2 weeks ago

    Pueblo, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • & Gynocology • Job Type: Locum Tenens • Facility Location: Pueblo, CO • Service Setting: Inpatient/Outpatient • Reason For Coverage: Supplemental • Coverage Period: ASAP - Aug 31, 2025 • Coverage Type: Clinical Call • Shift Schedule: - Mon-Thurs; 9a-4:30p - Fri; 9a-3:30p • Call Schedule: Sun-Mon; 7a-7a • Callback %: -...

  • Locum Physician

    2 months ago

    pueblo, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • Specialty: Obstetrics & Gynecology• Job Type: Locum Tenens• Facility Location: Pueblo, CO• Service Setting: Inpatient/Outpatient• Reason For Coverage: Supplemental• Coverage Period: Oct 7, 2024 - Aug 2025• Coverage Type: Clinical + Call• Shift Schedule: 8-10 week assignment        - Opt 1: MWF 830a-5p        - Opt...

  • Locum Physician

    2 months ago

    pueblo, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • Specialty: Obstetrics & Gynecology• Job Type: Locum Tenens• Facility Location: Pueblo, CO• Service Setting: Inpatient/Outpatient• Reason For Coverage: Supplemental• Coverage Period: Oct 7, 2024 - Aug 2025• Coverage Type: Clinical + Call• Shift Schedule: 8-10 week assignment        - Opt 1: MWF 830a-5p        - Opt...

  • Locum Physician

    4 weeks ago

    Tesuque Pueblo, United States AAS Locum Tenens Full time

    We are seeking a Locums Primary Care Physician with a minimum of 4 years of experience to provide both in-person and digital care at a small clinic in Santa Fe, NM. The ideal candidate will be available to work 3 days per week, mix of virtual care from home and the outpatient clinic, with the possibility of increasing hours if there is a good alignment with...

  • Locum Nurse Practitioner

    4 weeks ago

    Tesuque Pueblo, United States AAS Locum Tenens Full time

    We are seeking a dedicated Nurse Practitioner (NP) to deliver both in-person and digital care at a small clinic location in Santa Fe, NM. The ideal candidate will be available to work 3 days per week, mix of virtual care from home and the outpatient clinic, with the possibility of increasing hours if there is a good alignment with the clinic's needs. ...

  • Mental Health Nurse Practitioner Opportunity in Pueblo, CO

    1 month ago

    Pueblo, Colorado, United States Titan Placement Full time

    About the PositionWe are seeking a skilled Psychiatric Mental Health Nurse Practitioner to join our team in Pueblo, Colorado. This is an exciting opportunity to make a meaningful impact in the lives of underserved populations.Job DescriptionThis full-time position involves working as part of a community-focused nonprofit organization dedicated to providing...

  • Locum Physician

    4 weeks ago

    Pueblo, 81003, Pueblo County, CO, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • & Gynocology• Job Type: Locum Tenens• Facility Location: Pueblo, CO• Service Setting: Inpatient/Outpatient• Reason For Coverage: Supplemental• Coverage Period: ASAP - Aug 31, 2025• Coverage Type: Clinical + Call• Shift Schedule: - Mon-Thurs; 9a-4:30p - Fri; 9a-3:30p• Call Schedule: Sun-Mon; 7a-7a• Callback %: ...

  • Locum Physician

    4 weeks ago

    Pueblo, 81003, Pueblo County, CO, United States Adelphi Medical Staffing Full time

    Job Quick Facts: • Specialty: Obstetrics & Gynecology• Job Type: Locum Tenens• Facility Location: Pueblo, CO• Service Setting: Inpatient/Outpatient• Reason For Coverage: Supplemental• Coverage Period: Oct 7, 2024 - Aug 2025• Coverage Type: Clinical + Call• Shift Schedule: 8-10 week assignment - Opt 1: MWF 830a-5p - Opt 2:...

  • Endocrinology Physician

    1 month ago

    Pueblo, CO, United States BAS Healthcare Full time

    Location: At the base of the Rocky Mountains, southern Colorado! About 100 miles south of Denver. Facility: Non Profit organization- 350 acute-care beds and provides a full range of healthcare services Opportunity: * Schedule: Mon-Fri (8a - 4:30p). No call. No weekends. * Patient Population: 95% Adult, 5% PEDS * Caseload: 100% outpatient clinic. 100%...