Microsoft Dynamics Functional Business Analyst

3 weeks ago

Madison, United States Spero Technology Full time
Microsoft Dynamics Functional Business Analyst

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Work closely with the Business to gather & refine requirements, collaborate with cross functional technical and business teams, stakeholders, and SME's to drive Dynamics CRM design, functionality, configuration, business management, service delivery, training, and performance
  • Employ analysis, design/architecture, configuration, and problem-solving skills to solve CRM business process issues & gaps specific to Dynamics 365 CRM
  • Evaluate business processes, anticipate requirements, uncover areas for improvement and assist in developing solutions
  • Configuration and Customization including experience in creation of custom entities, edit existing entities, creating and editing fields, supported and unsupported customizations, amending CRM schema, changing CRM UI, automation with processes, summarizing and reporting data, Security of data and functionality, and customizing mobile apps
  • Participate in communications between various IT and business partners
  • Participate in deployments, post deployment remediation efforts and support escalation as needed
  • Investigate, analyze, and document complex as-is business processes for use in design of new application functions
  • Manage and track the status of requirements throughout the project lifecycle; re-defining as necessary
  • Identify appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards
  • Design, write and execute test cases and test scripts to thoroughly test company software products on multiple projects of varying size and application systems to ensure all objectives are met
  • Perform various degrees of testing (unit, baseline, full system, ad hoc)
  • Conduct testing to ensure products perform according to user requirements and within established guidelines
  • Identify, log, and recreate error codes, enhancements, user stories, bugs, and defects
  • Document all software discrepancies and work with team leadership, subject matter expert, and/or development on the resolution of those discrepancies
  • Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
  • Assist in clarifying project scope and vision
  • Log and document bugs, enhancement, and product issues
  • Draft quality assurance policies, procedures, and knowledge articles
Qualifications
Education and/or Experience
  • Dynamics 365 experience is required, including implementation and support experience
  • High school diploma or general education degree (GED)
  • At least 1 year experience in Information Technology in a related field
  • Knowledge of application design software a plus (Figma, Balsamiq, etc.).
  • Exposure to Agile, Scrum and other iterative and incremental development methodologies
  • Knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication
  • Ability to think and act as an end-user
  • Must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues
  • Experience/exposure using programming languages, QA methodologies, and test management software, UI/UX applications
  • Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems
  • Ability to work well within a team
  • Strong computer skills and experience with custom applications
  • Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and customer support
  • Demonstrate strong attention to detail and have analytical and problem-solving abilities
  • Proficiency with MS Office and email
Preferred Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field preferred
  • Experience with SQL Queries and databases a plus
  • Experience with various software development lifecycles, software UI/UX design, and testing is a plus
Compensation: $36.00 - $40.00 per hour

We'll get you where you want to go

Choosing the right staffing company is challenging. You need someone who can do more than point you to a job listing; you need a true partner. When you work with Spero™, you get an entire team of recruiting professionals who know your industry, listen to what you want and will look out for your best interests. This includes:
  • Help navigating through the confusing client hiring process
  • Knowledge and skill to help you avoid land mines throughout the hiring process
  • Help preparing for each step of your interview process
  • A behind-the-scenes advocate to help you stand out from other candidates
  • Career guidance
  • Career openings you can't find anywhere else

Whether you're actively looking for new opportunities or not, we want to get to know you. What do you want out of your next job? What do you want out of your career? What do you want out of life? Wherever you want to go, we can help you get there.

Call us. Let's talk. We can't wait to meet you.

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