Bilingual Customer Care Representative

1 week ago

Hales Corners, United States Associated Banc-Corp Full time

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

We're looking for friendly individuals who are Bilingual in Spanish/English and have a passion for providing best in class customer service If this sounds like you - join our fun and dynamic TOP performing Customer Care Team As a Customer Care Representative, you will have the opportunity to support our customers with a wide variety of banking related services.

As a Customer Care Representative, you can look forward to

  • Every Sunday off to spend time with family and friends
  • Eligible candidates may receive a language differential
  • Eligibility for a $50 bonus for working Saturdays
  • Position may be eligible for an additional $1.00 per hour in compensation depending on hours worked
  • Fun events and activities to participate in on site

This person will

  • Respond to customer's telephone and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
  • Utilize technical knowledge and trouble shooting skills to resolve complex customer inquiries
  • Provide quality service as a differentiator for our company to retain current customers and attract new business.
  • Mentor and train new Customer Care representatives
  • Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.

Education
High School Required

Experience
Less than 2 years Customer service, banking, retail, food service, insurance, telemarketing/sales Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

  • Retirement savings including both 401(k) and Pension plans.

  • Paid time off to volunteer in your community.

  • Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

  • Competitive salaries with professional development and advancement opportunities.

  • Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

  • Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

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