Customer Experience Specialist

2 weeks ago


Chesapeake, United States Cavalier Mazda Full time

Are you passionate about creating memorable experiences and delivering exceptional customer service? Cavalier Mazda is looking for a Customer Experience Specialist to ensure our dealership environment is welcoming, organized, and exceeds customer expectations every day.

Your Responsibilities:

  • Maintain cleanliness and organization across the facility, including bathrooms, floors, glass, surfaces, door handles, and trash management.
  • Oversee daily car placement, vehicle cleanliness, and lot marketing activities.
  • Greet customers, take orders, and engage with them to ensure satisfaction and enhance their experience.
  • Provide post-finance cider and chocolate service to elevate the customer delivery process.
  • Manage snacks, coffee, drinks, and materials replenishment in the coffee lounge.
  • Coordinate and manage cleaning services and inventory replenishment, including vending machines and delivery materials.
  • Handle administrative tasks such as bank runs, office errands, and inventory checks (weekly on Wednesdays).
  • Capture and share customer delivery experiences on social media and collect customer testimonials through videos.
  • Collaborate with the dealership coordinator to ensure seamless execution of responsibilities.
Who We're Looking For:
  • A friendly, detail-oriented individual with a strong focus on customer service.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational and communication skills.
  • A proactive attitude with the ability to take ownership of responsibilities.
  • Prior experience in customer service or hospitality is a plus.

Why Join Cavalier Mazda?
At Cavalier Mazda, we're committed to creating a workplace that values our employees as much as our customers. This role is perfect for someone who thrives in a dynamic environment and loves engaging with people.

If you're ready to make a difference in customer experiences while being part of a supportive and professional team, apply today

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