System Analyst

3 weeks ago


Lewisville, United States CareerBuilder Full time

System Analyst

W2

2 days on site in Denver, CO (Locals Only)

6 month + contract

GC,USC,GC-EAD,H4-EAD,OPT-EAD

Video Interviews

Candidate must have active LinkedIn profile with picture on it.

Expected Responsibilities:

Write user stories with the 3W (the who, the what, and the why) format as well as document Acceptance Criteria using the Azure DevOps tool (formerly TFS)

Partner with Denver 911 to understand known and needed business processes, system requirements, and integration requirements

Create and maintain functional process analysis documentation such as data mapping, process flows, and technical requirements documents which identifies and recommends resolution of any process/system/integration-related gaps with the pre-existing templates provided by the project team

Perform technical process evaluation, analysis, along with recommending fixes

Partner with the QA team to support User Acceptance Testing when needed

May provide go-live support and immediate post-production support activities as needed

Attend and participate in SCRUM ceremonies with the core Project team (SA, BA, developers, QA analysts, Prod Support Analyst, and the product administrator)

Follow TS best practices, including documentation, project, and change management processes

Qualifications:

Minimum three years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.

Have experience with documenting requirements, customer journey, current and future state process mapping, UI/UX Design Modes and/or data-flow diagrams

Functional Knowledge of IVR features and functions or IVR solutions

Understands call/contact center and omnichannel functions and management

Have experience with workflow analysis, integrations/APIs, and overall ERP System design

Have experience with writing user stories in the 3W (the who, the what, and the why) format

Have experience with Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIRA

Gather, refine, and validate complex business requirements, interdependencies, potential risks, and issues

Have experience with writing user stories/requirements

Experience creating technical and functional system specifications and translate requirements to developers

Have experience with data mapping activities

Have experience with creating and maintaining flow diagrams using Lucid Charts and/or Microsoft Visio

Have experience managing process analysis and improvement activities which impact multiple teams/departments

Have experience identifying, recommending, and delivering recommendations which improve the system

Have excellent team collaboration, delivering results with peers, customers, and vendors

Helpful but not required includes:

Have experience working with Scaled Agile

Have experience in the public sector, at the municipal/county level

Have some familiarity of conversational AI and Large Language Model functions, metrics, and processes

Have experience identifying, recommending, and delivering recommendations which improve system

AWS Connect, Lex and Lambda function knowledge is a plus

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