ASI - Home Delivery Agent (Inbound Customer Service) - Remote

2 weeks ago


Rapid City, United States GE Appliances Full time

* After 4 weeks of training, you will use Windows-based programs and other internal applications to:

* Assist customers through inbound telephone calls for inquiries on appliance deliveries

* Provide information on product availability, delivery and order processing.

* Schedule deliveries and resolve post-delivery issues.

* Offer alternate resolutions for customer concerns.

* Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.

* Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution

* Other duties as assigned by Leadership.

* Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

* High School Diploma or GED preferred

* Two+ years sales or service experience desired

* Passion for customer service and problem solving

* Exceptional organizational skills;

* effectively utilize time management, ability to multi-task, and use critical thinking

* Organized and thorough, with effective time management skills

* Able to prioritize and plan to rapid satisfactory resolutions.

* Ability to adapt to change

* Flexible with ability to take direction from management yet work independent to achieve goals.

* Excellent written communication skills,

* Good typing ability, and computer skills - comfort navigating multiple online applications.

* Good listening and questioning skills, with ability to resolve conflict

* Excellent sense of ownership with proven follow-through skills.

* Exceptional negotiation & conflict resolution skills;

* Able to diffuse difficult situations or irate customers resulting in satisfactory

* resolution.

* Proven attendance record showing dependability/accountability to work as scheduled.

* Proven ability to accept constructive feedback and apply coaching

* Desire to work in a team environment to work towards common goals

* Ability to remain calm and patient while handling challenging customer concerns.



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